請問大家有在klook訂房，但是網頁上是說這個方案無法退，因為本來年前要去圓山飯店住，但是現在廚師確診了，想退訂卻無法？請問有什麼辦法嗎？
只能先要求延期，但延了2次加上當地疫情，後來飯店就退款了~~
給您參考我要求延期的範例:
Dear sir, This year due to the relationship between the corona virus, I must postpone my all travel trip to next year. So, Could you please help me to postpone my reservation ?
飯店願意退款的回應:
Dear Sir,
we have refunded 444,00 Euro to your credit card ending in 9290. You can find the receipt for the refund in the attachment.
Kind regards,
Simon
額外說明一件事情....
訂房網站的客服，處理不了這個事情，只能消費者自己辛苦一點。
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