We are sorry about the problems you have experienced with the Synapse update to your Razer Naga Hex. We have a manual version of the firmware update that should quickly revive your mouse. Simply click on the link below and open the zip file. From there run the "DeviceUpdater.exe" file and follow the on screen instructions to flash the firmware to your unit. http://dl.razerzone.com/drivers/NagaHex/win/RazerNagaHexFirmwareUpdater_v2.00.01.zip Please note this manual version will set the color of your Naga Hex interface to Red instead of Green. You can choose to keep the red interface and it will have no effect on the performance of your mouse. If you prefer the green interface we will soon follow up with you and forward you a firmware version that contains the proper green interface. -------------------- 就是下載連結中的檔案再更新一次 滑鼠就死而復生 不用送修了(我想送去原廠也是更新同樣韌體)