以下內容是亞馬遜回復的email,已經連續發了兩次一樣的內容給我
我有回mail,但都沒得到亞馬遜的回覆,請問有經驗的大大,這問題剛怎麻解決呢
adressen-bestaetigung@amazon.de 這是他們網站客服網址,我沒弄錯吧?
Greetings from Amazon.de.
Please note that your order is currently on hold pending the verification of your billing information. We will be happy to proceed with your order as soon as we receive a recent credit card statement for the credit card you referenced for this order.
At your earliest convenience, please fax us a statement which displays the billing name and address for the card. Our fax number is:
0941 788 78 240 (from Germany)
+49 941 788 78 240 (international)
Alternatively, you can ask the issuing bank of your credit card to contact us with verification of these details.
You will not be able to access your account online until this verification procedure has been completed. However, it is not necessary to open a new account or place a new order; we will complete the processing of outstanding orders once your billing information has been verified.
Thank you for your patience with our security measures. Please don't hesitate to contact us by email at adressen-bestaetigung@amazon.de should you have any questions.
Sincerely,
Amazon.de
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