各位先進大家好
小弟至百貨公司喝了23.450S後，感覺還不錯，惟奶泡尚不夠細緻
故上週自德國amazon進了1台delonghi 23.420SW
使用隔天就發現怎機器下方會有一攤水
擦乾之後，就再持續觀察
最後發現竟是水箱有裂痕
想請教各位的是
1.可否請amazon直接寄1個水箱過來換? 程序該如何辦理?
2.還是得先辦退貨，再重新購買一台新機?
是否有處理過類似經驗的先進，指導一下，感謝!!
基本上服務真的很不錯，但我沒有接受可繼續使用會漏水的水箱啊!(退50歐元補償)
台灣可能不易購買到相同規格的水箱
所以回信時，表達寄新的水箱過來，是最好的處理方式
以下是amazon的回信
Dear Customer
Thank you for writing to Amazon.de.
Please accept my sincere apologies for the condition in which your item arrived, and for any disappointment caused.
I have forwarded the facts to the appropriate department, so that we can check whether this error can be avoided in the future.
Normally, in such circumstances we would create a replacement order for a damaged or defective item right away, to be dispatched to you as soon as possible at no additional charge.
However, we are happy you have expressed an interest in keeping the damaged item, and based on the condition in which it arrived, we would offer you a refund of 50,00 EUR.
If this is acceptable, please contact us again by using the link below and we will request a refund to your as soon as we receive your response.
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