請教各位大大,我是12/23訂的,是選用Standard(較慢)的方式寄送,是預估1/10到貨,但到目前仍未收到,查amazon是說在途中,查寄送公司i-parcel 則是從1/3到英國Surrey後就一直顯示Received at i-Parcel and on hold for review,請問您們有這種情形嗎?
樓上這位跟我一樣(同一天訂的), 我寫信問過Amazon.de兩次了, 第一次回覆要30天才會送到, 第二次因為我有反應一樣在台灣, 有人比我晚3天訂卻早已收到, 客服才稍微認真幫忙查詢, 但一樣是叫你自行聯繫物流公司 "In order for your delivery to clear customs, the carrier needs the requested information from you. If you're unable to provide this information, your parcel will be returned to Amazon.de and you'll be issued with a refund for the order.
Please contact the carrier as soon as possible with the required information"