max17914 wrote:
(恕刪)
😱 我的還沒收到 習慣新電器紙箱留存一段時間
屆時如果真得寄回 我可以支援紙箱
thank you for contacting us. I believe that shipping back the machine for such a simple reparation is not worth for both parties. We could send you a new pressure gauge for you to substitute to save both time and money.
In order to proceed, could you please send us the serial number of the coffee machine so we can order the gauge from Rocket? They usually don't take long to supply it to us.
Best Regards,
Sebastiano Perini
晚上22:38去函 店家23:15回函 倒是沒要我寄回R58
搞不懂這東西價格也不算便宜 義大利果然浪漫
我是在ESC購入EUREKA 上週四UPS發貨 今天已收到
R58則是從LaGondola購入
每天追蹤都沒更新狀態
昨天寫信詢問才得到此回信
Hello
Checked with Fedex
They faced a serious issue with that shipment ( the truck got involved in a traffic incedent and the goods are still under checking before unrealising)
The best solution is to ship another machine
Later this week let s say thursday ..is that ok for you ?
Sorry for the inconvenience
max17914 wrote:
Hello Max,thank...(恕刪)
今日義大利回函 ..
Hello Max,
eventual costs that they will charge to you can be covered by us with no problem. Regarding the issue with the pressure gauge, we exclude there will be any problems with the pipeline. There have been cases in the past where the pressure gauge was defective and not fitted properly but this usually didn't involve any problems with the pipelines.
Regading the issue that you have with the steam, is it possible for you to send to us a video of the steam produced by the coffee machine when the steam valve is fully opened?
Please let us know if you have any other issues or questions.
Best Regards,
Sebastiano Perini
max17914 wrote:
延宕了 10天才回信 總算先有個頭緒 等他們寄來壓力表 再送修不是要過完春節之後 ?
疫情不是藉口 工作態度 紀律才是重點
Hello ,
Rocket does not supply additional steam tips for the Rocket R58, I confirm that to you.
For the exchange fee for pump pressure gauge I will refund the equal amount back to your account. Please send us the receipt of the service and we will refund it.
Best Regards,
Sebastiano Perini
內文搜尋
從 APP 打開
X