各位大大好，我是一個新手，第一次發言有犯錯請見諒
我還是個學生，最近我用家人的信用卡辦了一個AppleID帳號，並且成功購買了一個應用程式（也成功的安裝到ipod touch並成功執行），但是過幾天我想再去多買其他應用程式時，他卻說我的信用卡不被授權，叫我去更改billing address。我發現billing address的姓名欄是我自己的名字，於是把名字改成持卡人的名字。不過，他還是顯示'Your payment method was declined. Please enter valid payment method information.' 我爬文後聽說去apple的網頁登入更改帳戶資料可以解決問題，他卻說我的信用卡號沒有作用，請使用有作用的信用卡。可是我很確定那張信用卡是可以用的呀（而且也一定可以再國外刷卡，因為我現在人在國外，也都是刷台灣的信用卡）
而現在更棘手的是，我已經成功的購買應用程式了，他也讓我下載（我也玩了好幾天），可是幾天後卻又說無法授權扣款，所以我現在不但欠apple0.99USD，也無法繼續購買應用程式了。而且我現在人在國外也不是很方便打去銀行客服詢問...
請問各位大大可不可以幫我解決問題，因為這種怪異的問題我爬文後好像沒有人遇過...
例如持卡人姓名（台灣不知是否也應該是英文）
還有Billing Address（地址）跟卡登入的地址是否相同.... 等等的資訊再確認看看
C'est La Vie! 法文「這就是人生啊！」
from the iTunes Customer Support Team. I understand that you are receiving an error in regards to your billing information needing to be updated. I apologize for any frustration this issue has caused you. Rest assured I am more than happy to assist you today!
To purchase from iTunes Store, you'll need to make corrections to your account information. To do this, please follow these steps:
1) Sign out of the iTunes Store by choosing Sign Out from the Store menu in iTunes.
2) Visit Apple's My Info website:
http://myinfo.apple.com
3) Choose your country and preferred language. Then enter your iTunes Store account name and password and click Continue.
4) Choose Address Book from the menu on the left. On the Edit Address Book page, look at your shipping addresses at the bottom. If you have multiple shipping addresses, remove any out-of-date or duplicate addresses by clicking Delete. Also, make sure the state or province field is filled out correctly for each address. To edit an address, click Edit.
5) Now choose Phone Numbers from the menu on the left to look at your phone numbers. The area codes should be in the area code fields and the phone numbers should be in the phone number fields. If an area code is missing, or if it is in a phone number field, your account information may not save properly.
6) Make any other necessary corrections, then click the Save Changes button.
7) Click Log out in the upper-right corner.
When you make your next iTunes Store purchase, you will be asked to review your billing information. At that point, you can change your information or simply click Done. After that, you should be able to purchase items.
If iTunes continues to display an error message when you make purchases, please reply to this email and include this information in your reply:
- your complete billing address
- a full description of what you tried to do and any error messages you received
- permission to reset your password so that Apple can investigate the issue
...as well as one of the following:
- the last four digits of the credit card used for your iTunes Store account
- or the order number of your most recent purchase
- or the name of any item you've purchased using this account
I apologize again for any frustration this may have caused. If you have any further questions or concerns feel free to reply to this email and I will certainly address them.
Apple appreciates your business and values you as a customer, Jumema. Have yourself a splendid day!
Sincerely,
所以我現在正在以上上樓的大大的方法嘗試，如果不可以那就只有等年底回台灣在解決了。
不過還是謝謝大家的熱情解答～
p.s 你們的客服人員都比較敬業，還會教你們怎麼解決問題，我的只叫我換一張信用卡T.T
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我剛剛試了上上樓大大的方法，更改地址了不過還是不行...因為我那張信用卡是家人很久以前辦的（據說比我年紀還大），所以很多資料都不太確定。不過我覺得應該是銀行那邊的問題，因為感覺起來像是apple已經認證信用卡，但是銀行不給扣款（因為應用程式下載的了，可是apple卻扣不了錢），所以也只能等12月回台灣再打去查詢了...
至於現在我就借其他人的帳號在ipod touch下載應用程式吧...
總之還是很謝謝各位大大的幫忙，如果有其他方法也請提出來，我願意一個一個嘗試... T.T
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