We are very sorry you have lost the hot air balloon gift. We are aware that there is a bug in the game that will cause some users' games to crash when receiving gifts via the mailbox. We have now fixed the bug, although it will not be fixed in your game until the next update has become available and you have downloaded it from the App Store (it will be version 1.1.0). In the meantime, we are endeavouring to send out the hot air balloon to all our customers who have been affected by this bug. In order for us to do so, I need you to send me your referral code. To find your referral code, please enter into the friends fair area of your game and tap on 'Visit Your Friends Fair'. Then tap on '+ Add Friends'. then tap on 'Your Code'. This will show you your referral code. Please bear in mind that the referral codes are case sensitive so you will need to make sure you copy your code exactly, using upper and lower case letters. When you have your code, please reply directly to this email.