Purchasing on Android - Please read first if you have not received your purchase!
Currently, we are seeing a higher volume of purchases via the Google Play store which are being cancelled by Google Play. These cancellations happen at the discretion of Google Play, not Kabam, and we are unable to affect whether or not your payment is accepted by Google Play. If you have made a purchase in-game which you have not yet received, we strongly advise logging into your Google Play account (play.google.com) to see if your purchase has been declined. Please note that these cancelled purchases often cause a temporary authorization hold on your payment method, but that that hold is temporary and will disappear within a few business days.
When this happens, we advise contacting Google Play support directly to resolve any issues with your payment account.
You can reach Google support directly through the following links:
Contact Google via phone: https://support.google.com/wallet/contact/online_c2c?rd=1
Contact Google via email: https://support.google.com/wallet/contact/order_issues?from=2774555
If your purchase has not been cancelled, but you still have not received it, please contact Kabam Customer Support for further assistance. Please make sure to include your Google Play Order ID
大致來講有兩種問題: 1. 你的訂單被Google play 取消,Kabam認為是Google play 的問題, 而且Kabam 無法替你解決, 你必須自行聯繫google, google contact window and mail寫在上方. 2. 如果你的訂單沒被google play 取消, 請聯係Kabam customer support ,並附上你的google play 訂單號碼.
另外, 有玩家提及3種ratio, very interesting~ If you have 100k vs 100k troops in a battle, you should expect the following (assuming all else is equal):
1. Strong vs Weak: 66k survive, with greater defensive troop numbers, 3:2 ratio to the winner
2. Weak vs Strong: 33k survive, 2:3 ratio where more defensive troops are involved
3. Neutral vs Neutral: 50k survive, 2:1 ratio to the winner. Note that battle outcome will be close. You cannot guarantee a winner with everything equal.
Note that there is a certain level of randomness in results, so they will vary, but the above is generally correct.