請問我的美國帳號

erichot wrote:
他回我兩封信了

Dear Jey,

Greetings and thank you for contacting iTunes Store Support with this inquiry. My name is Eduardo and I am pleased to assist you today. I understand that your account has been disabled. Please be assured that I will work with you in resolving your issue and I am going to do my best to turn this around for you.

As I consulted our senior advisor, the issue for security questions, password issues and re-enabling iTunes account is handled by another department that handles these types of issues now and you will need to contact them if you want to reset your questions, reset password, or enabling your iTunes account.

We will be unable to reset it for you because there is a special team that will help you with this as for security purposes.

Jey, due to recent security enhancements within the Apple ID Support System, you will need to contact the Apple Account Security Department.

To contact an Account Security Advisor, follow these steps:

1) Go to the Contact Apple Support page:

https://expresslane.apple.com/GetproductgroupList.do?caller=itse&PRKEYS=131629&category_id=SC0002&symptom_id=20193&locale=en_US&sc_cid=itse131977

2) Choose "Lost or forgotten Apple ID password" (this option may already be selected), choose your country, and click Continue.
3) On the Solutions page, choose to call Apple Support now or schedule a time for Apple Support to call you back.

If there is anything that I can help you with, please don't hesitate to reply to this email so that I can assist you. Apple values your membership and we want all your concerns to be addressed. Thank you and have a great day!

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Follow-Up: 256254628

Hi again,

I just wanted to follow up with you about your recent email. If you haven’t been able to reset your password through iForgot, please let me know. I can put you in touch with our Account Security team for help.

Thanks for choosing the iTunes Store!

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他是說我的安全問題答案　有問題嗎？

...(恕刪)