結果莫名其妙地買了一個軟體
隔天收到蘋果寄來的購買明細
才驚覺事態嚴重(139.99美金啊！還真是會買
)當下趕緊依照版上分享的退款教學寫了封信給蘋果要求退款
今天收到蘋果客服人員寄來的回信(全文如下：)
Dear Chihsien,
Thank you for writing iTunes. My name is Yvonne and I understand that the purchase of the item "TeamViewer Pro HD" was unintentional. I understand how inconvenient this could be but please don't worry as I'd be more than happy to assist you on this.
Chihsien, after reviewing the circumstances of your case, we determined that issuing you a refund for your unintentional purchase of "TeamViewer Pro HD" is an appropriate exception to the iTunes Store Terms and Conditions, which state that all sales are final. In five to seven business days, a credit of $139.99 should be posted to the credit card that appears on the receipt for that purchase.
The iTunes Store provides a warning message that asks if you are sure that you want to buy an item. This warning can be turned off. If you would like to make sure that this warning is on, you can reset the warnings in the iTunes Store by following the instructions in this article:
Resetting iTunes Store warnings
http://support.apple.com/kb/HT1734
Thanks so much again and I hope that I was able to help you with your issue. However, if you're still having any issues on your account, please don't hesitate to reply to this email and let me know. I'd be glad to help.
Sincerely,
Yvonne
iTunes Store Customer Support
不過.....
我不是很理解他的意思(英文太差)
能請各位大大幫我看看蘋果是否有意退款給我？
如果沒有(我現在的感覺)
我應該如何再回信給他強調因為誤買希望退款的意願呢？
(英文實在太差，是否有大大可以協助幫我擬份英文的聲明呢？感激不盡)
謝謝
