[分享]最近購買DELL Axim X50v的朋友請注意!

今天無意間發現DELL網站Axim X50v有免費升級Windows Mobile 5.0的促銷活動,
http://www1.us.dell.com/content/products/productdetails.aspx/axim_x50v?c=us&cs=19&l=en&s=dhs
朋友和我各自發了E-MAIL給DELL要免費升級Windows Mobile 5.0,得到的結果如下:

小弟的X50v買了將近兩個月了,DELL只願意給$35的COUPON,聊勝於無.
DELL回覆內容:
Dear *****
Thank you for contacting Dell Online Customer Care.

I can understand your concerns regarding the free upgrade to Windows Mobile 5.0
on your Axim.

I apologize but I would have to respectfully deny your request as we are
offering a free Microsoft OS Windows Mobile 2005 upgrade to every customer that
purchases an Axim X50 or X51 between June 21st and September 21st 2005.

However as an extended courtesy from Dell, I would like to offer you a $35
discount coupon that you can use on your future purchase from Dell Home & Home
Office website. If you accept my offer, please get back to me and I will
provide you with the coupon code and with instructions to redeem the coupon.

If I can do anything else for you, please feel free to email back to me and I
will be happy to assist you. I assure you that I will always try my level best
to solve your problem as soon as possible.

Thank you for giving me an opportunity to assist you. I hope to have addressed
all the concerns to your satisfaction. Your case number for this interaction is
104695844. Please keep this number for your records. It will help us keep track
of this issue so we can better assist you if you have any further questions or
concerns regarding the upgradation.

If you have any further questions or concerns please visit us at:

http://www.DellCustomerCare.com

Thank you again for contacting Dell.

Have a great day.
Respectfully,


小弟朋友的X50v買了將近兩個星期,DELL願意給免費升級Windows Mobile 5.0,但要等到十月份.
DELL回覆內容:
Dear Mr. *****

Thank you for choosing Dell Online Customer Care.

We are offering a free Microsoft OS Windows Mobile 2005 upgrade to every
customer that purchases an Axim X50 or X51 between June 21st and September
21st 2005. However, as an extended courtesy from Dell, I have place an order to send you the free Windows Mobile 2005 upgrade. The order number is: 3876**** To track the progress of your order online,
please visit the following
URL:

http://support.dell.com/support/order/status.aspx?c=us&cs=19&l=en&s=dhs&~ck=pn

Once your order has been shipped, the name of your carrier and the tracking
numbers will also be available at this same site.

Mr. *****, please note that we will start shipping the Microsoft OS
Windows Mobile 2005 upgrade to all customers who are eligible for this
upgrade in the month of October. This is because our technician will
need to confirm with Microsoft the overall quality - robustness, flexibility,
compatibility with the hardware and other software, etc., before shipping
this product to our customers. For this I request you to bear with us.

Thank you for giving me the opportunity to assist you. If you have any
further questions, please do not hesitate to get back to me. You may
also visit our online Customer Care Center at:
http://www.DellCustomerCare.com
Your case number for this interaction is *****76890. Please keep this
number for your records. It will help us keep track of this issue so we can
better assist you if you have any further questions.

>Thank you and have a nice day.
>Respectfully,

在此特別提出這兩個真實的例子供使用DELL Axim X50v的朋友參考.