以下為實際親友實際情況,仍與中和保修廠/總代理福斯原廠溝通中,請各位高手大大提供處理意見!
謝謝!
2006.8月掛牌 VW jetta 2.0柴油車 3年來皆在原廠保養 上個月80000公里正常保養 不久後另更換1顆全新原廠電瓶 開了2星期左右...發生如下狀況: 起步時會頓挫 ,抖動(如同10多年老車靜速起動),另低速催油門時似有暴衝感覺 ,及高速時車內A柱會有明顯異音.好像時前輪卡到不順......
2009 8/26預約AM10:30回 元三福斯中和廠檢查 被告知電腦偵測到"冷卻器間隙過大" 副水箱水跑進冷卻器 冷卻器的油跑進副水箱 造成油水混合....
A:原廠林"R說 1.要花3.4個工作天清洗 約2萬元左右 2.換1個全新原廠變速箱 要20多萬 ..
B:當時問責任歸屬 是駕駛人開車習慣及使用操作不當造成油水混合??? 原廠林"R及陳"R肯定回答:不是
但原廠亦回答不出來為何會如此 陳"R有說此狀況及本車冷卻器,本車變速箱反應給德國原廠 德國原廠 亦不會告知原因為何....我無言以對 心想可能是我運氣不好
C:元三福斯中和廠來電告知換1個全新原廠變速箱 要20多萬 公司負擔 70% 消費者負擔 30%
D:我心裡只有一個感受:責任歸屬在用車人 我願意全額負擔 但元三福斯中和廠給我的答案及應對 我一塊錢都不要出....
請教各位大大 遇到此問題該如何因應????
除了向 壹週刊,蘋果日報投訴;找台北縣消保官及1950專線,行政院消保會求助外 就別無他法 我車子已擺在元三福斯中和廠快30小時了 中間有見識到元三福斯中和廠廠長及總公司客戶主管的傲慢 難這一個無權無勢的市井小民就活該自認倒霉........請各位先進給予有幫助的資訊 謝謝
http://tw.autos.mb.yahoo.com/volkswagen/message_thread.html?bidtype=_m&tid=51752&fid=0&turl=%2Fvolkswagen%2Fmessage_list.html%3F
本人於2006年八月於中和元三福斯購入Jetta 2.0 TDI柴油車，近日行駛時發生嚴重起步時會頓挫 加速會暴衝的，差點發生車禍，回中和元三福斯檢查，保養廠表示冷卻器間隙過大" 副水箱水跑進冷卻器 冷卻器的油跑進副水箱 造成油水混合以致DSG變速箱發生故障。詢問元三福斯為何會冷卻器間隙過大，該公司也不知所以然。
現在元三福斯提出兩個方案:
A.要清洗變速箱，兩萬塊
B.換新的變速箱 總價20多萬 但元三福斯負擔70% ,但我無法接受，因為
1) 請洗變速箱不是解決方案，因為問題還會再發生
2) 變速箱於行駛中故障非常危險，我覺得該車有嚴重的安全疑慮
3) 自購車開始皆依保樣里程指示回原廠保養，為何間隙過大此問題沒有事先於保養時檢查出來，提早告知做修理
4) 冷卻器間隙過大造成油水混合，我懷疑是該變速箱本身就有本質或設計上的瑕疵，此車於保固期內，回原廠保養時，就有二到三次跟原廠反映換檔會頓挫但沒像現在那樣嚴重，但當時原廠皆表示沒有問題，我懷疑當初就有間隙過大的問題。另外在網路上的討論，也有很多車友使用同一具變速箱，發生問題。
5) 如果此變速箱有設計上或品質上的問題導致安全顧慮，我覺得對消費者風險非常高，除了冒生命危險，還得準備一筆錢準備修變速箱，因為該變速箱並不可靠。
我希望福斯能
1) 承認此款DSG設計上有瑕疵 並修正召回所有使用DSG變速箱的車種進行安全檢測
猜參照美國的做法 更換瑕疵品 並延長保固 讓車主的生命安全有所保障
2)
美國另外 8/28日美國福斯已經發公告承認說DSG 有問題(原文如下) 因為在美國已經造成有人死亡
也附台灣也有其他車主發生類似DSG故障事件
台灣福斯不顧消費者生命安全 堅持要車主自費更換 以及 0800 客服主管高傲態度 令人髮指
希望所有福斯車系的車主 DSG有問題的或故障 可以出面 大家及眾人之力 對抗台灣高傲的福斯
美國福斯的做法是免費幫車主更換DSG內導致故障的零件 所有DSG車系延長保固到10年16萬公里 曾經自費修理DSG的車主 全額退費
相較台灣福斯到現在還沒有人出面來處理 還一直採高姿態 真的讓人懷疑 買福斯的車 真的安全?
Aug 28, 2009
Volkswagen Group of America Announces Customer Service Program
HERNDON, Va., Aug. 28 /PRNewswire/ -- Volkswagen Group of America, Inc. (VWGoA) today announced it would initiate a new customer service program to address concerns raised by its customers with certain Direct Shift Gearboxes (DSG(®)) in Volkswagen and Audi models, and to affirm its confidence in the sophisticated technology represented by those components.
"Safety, customer satisfaction, quality and long-term reliability are top priorities at Volkswagen and Audi. We have been studying the symptoms customers have reported, and are working closely with the NHTSA," said Stefan Jacoby, president and CEO, VWGoA. "We listened to our customers' concerns, and are taking action to address them. We are focused on taking all the appropriate actions to ensure the complete satisfaction of our existing customers."
This new comprehensive service program affects a limited number of model years 2007-2009 Volkswagens and Audis. Covered models are the Volkswagen R32, Jetta, Jetta SportWagen, GTI, Eos, as well as Audi A3 and TT.
Some customers have reported transmission performance issues under certain driving conditions. This was due to a faulty component inside the Mechatronic unit within a limited production range. VWGoA will repair or replace the components in the transmissions of approximately 43,000 Volkswagens and 10,300 Audis at no charge to the vehicles' owners. Additionally, VWGoA will reimburse customers who have had this repaired at their own expense.
The company has begun increasing the parts supply to expedite this customer service program. As the parts become available, owners of the affected vehicles will be contacted to schedule an appointment at their dealer. The company will make loaner vehicles available at no charge.
In the meantime, owners who may have experienced problems with their transmissions are requested to contact their dealers or the Audi/Volkswagen toll-free customer service numbers (see below).
This new customer service program is unrelated to a voluntary safety recall that VWGoA announced August 20. Under that recall, VWGoA is replacing a faulty temperature sensor in a separate and smaller group of vehicles. (The earlier action addresses a potential for a faulty temperature sensor to cause the transmission to shift into neutral while the vehicle is being driven.)
The company will extend its New Vehicle Limited Warranty to cover the DSG(® )transmissions affected by the customer service program and the voluntary safety recall. This extended warranty is for 10-years/100,000-miles, transferrable to subsequent owners.
VWGoA is confident these actions will address issues noted by owners of the affected Volkswagen and Audi models. The DSG(®) gearbox is an industry leading technology that combines the fuel economy of a manual gearshift with the automatic shifting capacity of an automatic transmission.
Customers who have questions or concerns should call the Volkswagen Loyalty Center at 1-800-444-8982 or the Audi Customer Relations Campaign Help Line at 1-800-253-AUDI (2834).
SOURCE Volkswagen Group of America, Inc.
--------------------------------------------------------------------------------
Volkswagen, Audi Do The Right Thing With Transmission Issue
Volkswagen, Audi Do The Right Thing With Transmission Issue
By Bengt HalvorsonBengt Halvorson September 1st, 2009
· 2 Comments
2009 Volkswagen Jetta TDI
Enlarge Photo
Volkswagen late last week issued a service program covering several Volkswagen and Audi models equipped with Direct Shift Gearboxes (DSG).
In a release, Volkswagen Group of America reported that some owners of vehicles with the DSG transmission have reported “performance issues, due to a faulty component in some of the units.”
The program affects about 43,000 Volkswagens and 10,300 Audis in all, including 2007-2009 models of the Volkswagen Eos, GTI, Jetta, R32, and SportWagen, plus the Audi A3 and TT.
This is unrelated, VW says, to a voluntary recall issued August 20, covering a faulty temperature sensor and affecting a smaller group of vehicles (13,500 in all, mainly 2009 models). Although the recall issue could cause the transmission to shift to neutral while being driven, VW didn’t indicate such serious behavior for the broader mechanical faults covered by the service issue.
Volkswagen’s DSG will eventually appear across the spectrum, from low cost hatches to premium sedans
Enlarge Photo
On July 17, NHTSA’s ODI (Office of Defects Evaluation) had released a Failure Report Summary on the issue, citing 12 vehicle owner complaints regarding a malfunction that can “cause the vehicle to lose motive power suddenly and without warning,” along with 15 complaints alleging safety concerns over “harsh shifting (e.g., lunging, surging, jumping, jerky) in drive or reverse.” A cursory scan of VW enthusiast forums, such as those at VWvortex, indicate that the drivability complaints have been an ongoing issue.
Volkswagen of America president and CEO Stefan Jacoby said in the release that the automaker is working with the National Highway Traffic Safety Administration (NHTSA) on the matter, and that they are “focused on taking all the appropriate actions to ensure the complete satisfaction of our existing customers.”
The company will provide the parts replacement or repair free of charge to the owner, and it will reimburse those who have already made a repair due to the issue. VW is extending its powertrain warranty to ten years or 100,000 miles—transferable to subsequent owners—on affected vehicles.
That’s a smart move. Volkswagen is just looking on an upswing in the U.S. and is recovering from dealership and service issues. Just earlier this spring, Jacoby told TheCarConnection.com that the automaker is quickly changing, with “very transparent, open communication” with its dealerships and more direct company support to service technicians.
It’s also important because of VW’s long-term investment in DSG. While other automakers either focus on next-generation seven- or eight-speed hydraulic automatic transmissions or belt- or chain-driven CVT units, Volkswagen is broadening its use of DSG transmissions, which incorporate a mechanical layout that’s much like that of two manual transmissions side by side (also called twin-clutch gearboxes and used by several other automakers), with much faster shifts than a conventional automatic or manual. VW last year introduced a new seven-speed DSG in its European-market Golf, and DSG availability is being expanded within Audi’s model line. Audi installed a CVT on some of its front-wheel-drive A4 models earlier this decade, but response (from the car, and from buyers) was tepid.
2009 Audi TT
Enlarge Photo
TheCarConnection.com’s editors rate the DSG driving experience high no matter which vehicle it’s in. “Gear changes are startlingly quick and seamless, far better than any traditional automatic could muster,” we said about the gearbox in the 2009 Volkswagen Jetta TDI, and in our Bottom Line covering the 2009 Audi TT and TTS we noted that its “snappy shifts in aggressive driving, smooth ones in relaxed cruising, and very quick downshifts.”
Owners who have experienced the issues should contact the 800-444-8982 (Volkswagen) or the 800-253-2834 (Audi).
-----------------------
Cruise the High Gear Media network! TheCarConnection for experts reviews of every new vehicle; MotorAuthority for luxury and performance-car news, reviews, and spy shots; GreenCarReports for news and reviews of the latest earth-friendly cars; CelebsandCars to see how the stars roll.
2009 Volkswagen Jetta TDIEnlarge Photo Volkswagen late last week issued a service program covering several Volkswagen and Audi models equipped with Direct Shift Gearboxes (DSG). In a release, Volkswagen Group of America reported that some owners of vehicles with the DSG transmission have reported “performance issues, due to a faulty component in some of the units.” The program affects about 43,000 Volkswagens and 10,300 Audis in all, including 2007-2009 models of the Volkswagen Eos, GTI, Jetta, R32, and SportWagen, plus the Audi A3 and TT. This is unrelated, VW says, to a voluntary recall issued August 20, covering a faulty temperature sensor and affecting a smaller group of vehicles (13,500 in all, mainly 2009 models). Although the recall issue could cause the transmission to shift to neutral while being driven, VW didn’t indicate such serious behavior for the broader mechanical faults covered by the service issue. Volkswagen’s DSG will eventually appear across the spectrum, from low cost hatches to premium sedansEnlarge Photo On July 17, NHTSA’s ODI (Office of Defects Evaluation) had released a Failure Report Summary on the issue, citing 12 vehicle owner complaints regarding a malfunction that can “cause the vehicle to lose motive power suddenly and without warning,” along with 15 complaints alleging safety concerns over “harsh shifting (e.g., lunging, surging, jumping, jerky) in drive or reverse.” A cursory scan of VW enthusiast forums, such as those at VWvortex, indicate that the drivability complaints have been an ongoing issue. Volkswagen of America president and CEO Stefan Jacoby said in the release that the automaker is working with the National Highway Traffic Safety Administration (NHTSA) on the matter, and that they are “focused on taking all the appropriate actions to ensure the complete satisfaction of our existing customers.” The company will provide the parts replacement or repair free of charge to the owner, and it will reimburse those who have already made a repair due to the issue. VW is extending its powertrain warranty to ten years or 100,000 miles—transferable to subsequent owners—on affected vehicles. That’s a smart move. Volkswagen is just looking on an upswing in the U.S. and is recovering from dealership and service issues. Just earlier this spring, Jacoby told TheCarConnection.com that the automaker is quickly changing, with “very transparent, open communication” with its dealerships and more direct company support to service technicians. It’s also important because of VW’s long-term investment in DSG. While other automakers either focus on next-generation seven- or eight-speed hydraulic automatic transmissions or belt- or chain-driven CVT units, Volkswagen is broadening its use of DSG transmissions, which incorporate a mechanical layout that’s much like that of two manual transmissions side by side (also called twin-clutch gearboxes and used by several other automakers), with much faster shifts than a conventional automatic or manual. VW last year introduced a new seven-speed DSG in its European-market Golf, and DSG availability is being expanded within Audi’s model line. Audi installed a CVT on some of its front-wheel-drive A4 models earlier this decade, but response (from the car, and from buyers) was tepid. 2009 Audi TTEnlarge Photo TheCarConnection.com’s editors rate the DSG driving experience high no matter which vehicle it’s in. “Gear changes are startlingly quick and seamless, far better than any traditional automatic could muster,” we said about the gearbox in the 2009 Volkswagen Jetta TDI, and in our Bottom Line covering the 2009 Audi TT and TTS we noted that its “snappy shifts in aggressive driving, smooth ones in relaxed cruising, and very quick downshifts.” Owners who have experienced the issues should contact the 800-444-8982 (Volkswagen) or the 800-253-2834 (Audi). ----------------------- Cruise the High Gear Media network! TheCarConnection for experts reviews of every new vehicle; MotorAuthority for luxury and performance-car news, reviews, and spy shots; GreenCarReports for news and reviews of the latest earth-friendly cars; CelebsandCars to see how the stars roll.
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