ct-andy wrote:
冤枉阿! 我還在啦!...(恕刪)
CT大大，那就再發信給德國總廠，我昨天也收到德國總廠的回信，也是同樣的回音說他們亞太的代表會和我聯絡，我要看看這個百年老字號誠意做到哪裡。
這些回信奉勸各位大大要留下，作為將來的相罵本。
Your Porsche Cayenne Diesel
Vehicle-Ident.-No.: WP1ZZZxxxxxx
Dear Madam,
Thank you very much for your e-mail from 09 March 2012.
We regret to hear that you have concerns about your Porsche Cayenne. Please accept our sincere apologies for the obvious disappointment caused as a result.
However, we kindly ask for your understanding that we are unable to solve your matter directly from here. We have thus contacted our colleagues from Porsche Asia Pacific Pte Ltd for their evaluation and handling. In order for your case to be dealt with the precision it requires, detailed background information must be gathered first before a reply can be sent to you.
The person responsible for your concern will be contacting you shortly.
May we kindly ask for your forbearance in the meantime.
Yours sincerely
Gökhan Cinar Martina Kreutz
Porsche Contact
Porsche Contact - P.O. Box 800 801, D- 70508 Stuttgart
Telephone: +49 (0)1805/356-911, Fax: +49 (0)1805/356-912 (0,14 EUR/Min. from the German landline/ max. 0,42 EUR/Min. from German mobile networks)
E-Mail: contact@porsche.de
Internet: www.porsche.com
Dr. Ing. h.c. F. Porsche Aktiengesellschaft Headquarters: Stuttgart
Registered at: Stuttgart Regional Court HRB-Nr. 730623 Chairman of the Supervisory Board: Dr. Wolfgang Porsche
Board: Matthias Müller, Chairman
Thomas Edig, Vice Chairman
Wolfgang Dürheimer, Wolfgang Leimgruber Bernhard Maier, Lutz Meschke, Uwe-Karsten Städter
Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder
diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese E-Mail. Das un-
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suflash5811 wrote:
各位大大能不能给我一...(恕刪)
以下是上週寄給德國的email供參考, 前天剛收到德方的制式回覆,內文與阿比1兄收到的是同樣的.
Dear Porsche Staff,
I bought a 2011 model Cayenne Diesel from Porsche authorized dealer, Universal Motors Limited Taiwan in 2011. My VIN number is (請填您的車身號碼). The car was delivered to me in May, 2011
Recently, a newspaper report uncovers that all the 2011 model Cayenne Diesel imported by Universal Motors was not equipped with a Diesel Particulate Filter (DPF) as it should have been according to Cayenne owner's manual. As an owner of this reported Cayenne Diesel, I have received a letter from Universal Motors apologizing for the absence of DPF in my car.
I purchased this vehicle based on the knowledge from Universal Motors advertising materials that the Cayenne Diesel is an environmentally-responsible/friendly car. The advertising materials specifically state the 2011 model Cayenne Diesel meets EURO 5 emission standards and also is equipped with DPF and Auto STOP/START function. Further, my owner's manual also specifies the operations and maintenance of DPF and Auto STOP/START function.
Universal Motors states the false information in the advertising materials is a typing error made by its staff.
I am sure Porsche headquarter in Germany already has received complaint letters from other Cayenne Diesel owners in Taiwan. I would like to know how this matter is being handled at this time and what can be done to rectify the errors made by Universal Motors. I trust the craftsmanship, superior quality, and brand name that is stood behind by most German products, ranging from WMF pots used in kitchen, Rimowa luggage, to automobiles. The Cayenne Diesel is a great car to drive and I trust Porsche will endeavor every effort to find a solution to this matter.
Regards,
您的大名
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