shouea wrote:
你收到的回信沒有下面...(恕刪)
謝謝你的回應
我沒有收到這樣的通知
我收到的訊息如下:
標記的信件 2012/4/2 (週一) 9:40 AMpfTicket: 5205718
Thanks for your email. We usually respond to your emails within a few hours, although we ask that you please allow up to 7 days for a response. Have you checked our site customer service and FAQ pages? You may be able to find the answer to your question there.
This email is from JD Sports Fashion plc or one of its subsidiaries. The contents of this email and any attachments are confidential and are intended solely for the use of the intended recipient. The information in this email may not be used, copied or disclosed by any person other than the intended recipient. If you are not the intended recipient, please contact JD Sports Fashion plc at admin@jdplc.com, quoting the name of the sender and delete the message from your system.
Please note that neither JD Sports Fashion plc or the sender accepts any responsibility for viruses and it is your responsibility to scan the email and any attachments. No contracts may be concluded on behalf of JD Sports Fashion plc by email.
JD Sports Fashion plc - Registered in England No. 1888425. Registered Office: Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR.
所以我不用等他們回覆就可以先寄回去囉?
那又要再等待他們是否有處理了
kaukau1107 wrote:
Thanks for your email. We usually respond to your emails within a few hours, although we ask that you please allow up to 7 days for a response. Have you checked our site customer service and FAQ pages? You may be able to find the answer to your question there.
This email is from JD Sports Fashion plc or one of its subsidiaries. The contents of this email and any attachments are confidential and are intended solely for the use of the intended recipient. The information in this email may not be used, copied or disclosed by any person other than the intended recipient. If you are not the intended recipient, please contact JD Sports Fashion plc at admin@jdplc.com, quoting the name of the sender and delete the message from your system.
Please note that neither JD Sports Fashion plc or the sender accepts any responsibility for viruses and it is your responsibility to scan the email and any attachments. No contracts may be concluded on behalf of JD Sports Fashion plc by email.
JD Sports Fashion plc - Registered in England No. 1888425. Registered Office: Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR.
無意冒犯
不過...這是自動回覆的郵件吧!
只是說他們有收到你的mail
並沒有回答任何事情
kaukau1107 wrote:樓上說的沒錯，這是自動回覆，你應該是寄過去幾分鐘以內就收到這封回覆的，這只是系統回的，不代表他們承認有錯。
謝謝你的回應我沒有收...(恕刪)
你寄信過去的時候有沒有附上瑕疵品的圖片? 有的話就每天寄，用兩三個信箱寄，記得要加上你的訂單號碼跟狀況描述，如果還是沒有回應，你可以在信件標題上再加上"BKPRIORITY"，這是他們告訴我的，似乎會比較優先處理 XD
我也等了14天，收到他們承認錯誤的信件之後才把東西寄回去；千萬不要先寄再等他們回。
kaukau1107 wrote:
他們終於回覆可以退貨...(恕刪)
首先你要找出當初附在黑色垃圾袋裡面的Delivery Note，那張紙的右半邊有個表格讓你填，你把有問題的物品名稱完整寫在表格裡，然後下面有個地方可以寫狀況描述的也要寫清楚，之後抄下Delivery Note上面寫的Internet Return的地址跟收件人名稱，等一下會需要它。
之後把東西裝好，填完的Delivery Note要放在裡面，然後去寄件，我比較過DHL、FedEX、UPS和郵局，毫不意外的，郵局大概是另外三家的1/3價格，雖然對方會負擔運費，不過為了讓自己在拿到退款之前不那麼肉痛，我選擇的是郵局。在郵局選擇國際航空包裹寄送，把剛剛抄下的地址跟收件人名稱寫好，拿到寄件收據，拍照或掃描之後寄給回信給你的那個人，接下來就等他們再次通知了。
祝你順利拿回退款囉!
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