第一次用ASOS定東西很多不懂
10/25 Order
10/28 Shipped
今天11/9號了還沒收到 這是正常的嗎
還有我爬了一下 他們說下定後會收到訂單的預計到貨MAIL 可是我卻沒收到 垃圾桶也找沒有= =
大大們怎麼寄信給客服 詢問狀況 我找了官網卻好像沒有?
英文不是很好 都是用CHROME的破翻譯慢慢摸索的
黃小帥 wrote:
第一次用ASOS定東...(恕刪)
訂單成立後你會先收到一個mail主旨是
Confirmation of Order from ASOS
包裹寄出後會收到另一個mail主旨是
Your ASOS order 12345678 has been despatched
此後你不會再收到其他的mail了
-------------------------------
你也許可以先用訂單編號追蹤一下
不過老實說我沒有一次追蹤的到的...可能都是走一般的運送方是大約兩周到貨
若你真的要問客服的話
與客服聯絡
點進去右邊有個"Ask a question"
點下去後在這個頁面填上你的帳號...訂單編號等相關資料
Subject of your query *
這欄勾選你的問題...我想應該是Delivery吧(運送問題)
底下就說
It's been 12 days after this order was despatched.
And I didn't receive it.
(我英文沒有很好...你可以請朋友幫你寫一下)
大概就醬~
我前後大概買了20次左右...幸運的沒有寄丟過
希望樓主的包裹只是晚到~
）
I've checked your order confirmation email and can see your order is being delivered by your local postal service and is due to arrive by 11 November 2013.
Tracking isn't available on this delivery - but don't worry, it's on its way. Please allow another 11 working days in case there are any postal delays in your area.
If you haven't received your order by 26 November 2013, please get back in touch.
I hope that your order arrives with you soon. If you have any further questions, please let me know – I’ll be happy to help.
11/10 maill給客服後 客服給的回覆 貌似是要我等到11號的樣子 今天回家看家人有沒有收到...沒有就要再反應了
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