7/21
上週有張訂單被砍了~~~就發mail去問為什麼砍單?
結果原廠回信如下
This order was canceled and we will not accept future orders from
you. Abercrombie & Fitch is a private label brand and to protect our
intellectual property rights, suspected resale of our merchandise for
personal or business profit is strictly prohibited. For additional
information regarding our Resale Policy, you can click .
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7/22
請ABC同事幫我回了一封信跟HCO解釋 , 結果隔天就收到HCO的道歉信了,
並給我一次免運的優惠 ^^ ...外國人也沒這麼不通人情麻...回信回下
It looks like your recent order has been incorrectly cancelled and we would like to ask you to replace your order at HollisterCo.com with upgraded shipping on us. We have also cleared your account for future orders. When you finish placing your order, please respond to this email with your new order number. This way we can credit your account for the full shipping costs.
We apologize for the frustration this has caused you and we look forward to hearing from you soon.
有爭至少讓人知道不可以隨便欺負你
特別這種有隨便臆測性的言論,是非常不禮貌的
基本上以我的經驗這公司服務還是可以的,
之前在網路訂了些abercrombie 的衣服,之後覺得不太滿意
拿去店面退,其中有幾件明明收據上面有,但是店員刷不出來,無法退款給我
我堅持要退貨,她就用變通方式,給我gift card,裡面的金額還大於我實際那幾件不能刷退的金額
這樣皆大歡喜呀,顧客很爽繼續把錢投在她家
在hollister用過:我有妳們coupon但是忘記帶,給我直接折扣吧,
正妹店員也是好好好,就折扣了
另外,如果是在網路上看到貨物,請人去實體店代買
一定要寫貨號,不要只寫名稱
因為店員的貨單上面,可能都沒寫名稱,只有貨號和大概的分類而已
這是我拿一堆名稱去給店員找了半小時後,
最後放棄,乖乖回家上網訂的經驗
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