Hello,
You have just received an email from us advising that your order with ASOS.com has failed to be processed.
We took a quick look at your account to see what went wrong and found that the problem was because your payment was declined.
So you don’t run into the same problem again contact your issuer to find out the problem, it may be worth deleting your card details and re-entering the information again. If you’ve had a new card recently, you will need to delete your card details on your account and add the new card details with the new expiry date/start date.
Also, to help you out just that little bit more, here are the product names to all the items you tried to order so you don’t have to search through the website again. Just re-add the items to your basket and proceed to the checkout.
YMCJA1153395 ASOS Leather Biker Bomber
If I can be of further help to you please let me know.
All the best,
Jack
ASOS Customer Care
www.ASOS.com
For live service updates 24/7
以上是雅虎收到的mail(有空者可幫小弟詳細翻譯嗎)
但是之前訂購已經是成功了，現在這個mail是真的嗎?
那信用卡還是會有這筆訂單的費用嗎?
Dear GARCIA,
We've just tried to process the payment for your ASOS.com Order: 25213417
Unfortunately, we were prevented from completing payment and your card issuer advised us of the following reason:
Your card has been declined.
It may be worth trying again though. Click here to go back to the site and place a new order by reselecting the items you want. Remember to check the card details you enter are correct or use an alternative card if you have one.
If this does not work, please contact your bank for further help and if there is anything else we can do, just let us know.
ASOS Customer Care
___
*Please note, if your bank's reason was, "Your Security Code did not match our records", then they may have frozen the money for the order in your account. In this case we recommend talking to your bank before you place another order.
那這筆費用到底存在嗎
我想找會檢視人家註冊日期的"哈雷大"
你跑哪去了?
| 您好： 先前我們已經寄出一封 email，說明您在 ASOS.com 的訂單目前無法處理。 我們檢查了一下您的帳號看看是哪邊出錯，發現這個問題是因為你的付款授權遭到拒絕。 為了避免這個問題再次發生，請連絡你的發卡銀行並詢問他們為何無法授權成功，您可能需要（在 ASOS.com 網站上）刪除你的信用卡資訊並重新輸入一次。如果你最近有更換新的信用卡，您也需要重新輸入卡片資料和新的有效期限。 另外，為了幫助您更多，以下是您這次訂購的商品資訊，這樣您在重新訂購時就不需要在搜尋一次了。只需要將商品加入購物車並結帳即可。 YMCJA1153395 ASOS Leather Biker Bomber 如果有更多問題請跟我們連絡。 |
| Garcia 您好： 我們剛才試著處理您的訂單：25213417 不幸的是，我們無法完成請款，您的信用卡發卡公司告知我們以下的理由： 您的信用卡授權被拒絕 請點選這裡回到 ASOS.com 網站，並重新訂購一次。請再次確認卡片資料是否輸入正確，如果您有其他卡片也可試著使用。 如果訂購仍然失敗，請連絡您的發卡公司並請求進一步的協助。若我們有任何能幫忙的地方，請不吝通知我們。 |
總之，連絡你的銀行詢問他們為何會拒絕授權吧
有時候第一次的海外交易會被拒絕，主要是風險控管的因素
打通電話到銀行就可以解決了
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