劍魚 wrote:
請問大大如何跟大榮查...(恕刪)
我是已經收到貨了,大榮的同一張清單裡著明包裹有兩件,但我只拿到一件,然後我詢問ASOS他們說寄出有兩件包裹,所以可以證明是大榮弄丟了!
至於你是想詢問大榮的貨何時會到的話,沒有運送單號碼我是不知道他們願不願意幫你查!
.....
hujidi wrote:
最近這一批的快遞(有...(恕刪)
我也是廿三號訂的....目前也還在等待中ORZ
羡慕大大已經收到
，這種等待的日子真OX...
還是因為住台中的比較慢
世界上不變的是什麼都會變
xaviers300 wrote:
1/21訂購的，標準...(恕刪)
剛有寫信去問..
答覆如下
Thanks for contacting us about your delivery. We want to assure you that we have received your email and will be working on resolving your query as quickly as possible. However, we are currently receiving a high volume of queries into Customer Care and so the waiting time for a response will be a little longer than normal.
To help us prioritise the customers in most need of help, we would ask you to read the below instructions which may help to resolve your query.
If you are contacting us because you the expected delivery date on your order confirmation has passed and you haven’t received your order, we would ask you to allow an extra 5 working days grace for delivery. This is to allow for any delays the Carriers may be experiencing.
If you haven’t received your order after adding an extra 5 working days to the expected date on your order confirmation, please respond back to this email and we will prioritise your enquiry and resolve it.
If your query is not related to deliveries, please visit the Help section on our website where you can find the answers to most frequently asked questions.
All the best,
ASOS Customer Care
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