費紳爺 wrote:
今天收到的. Slate...(恕刪)
紳爺大雕專用到貨
X 好你的STP,今天去看還是沒出貨，問線上客服居然又跟我要起信用卡跟身分證正反面影本。
這下子換林北不爽了。反正都要砍帳號，沒跟你玩玩，你STP當成你說什麼客人要照辦了是吧？
教育一下客人才是老大，給你信用卡，本來就已經有防偽了，還被詐騙也該是金融業去負責。
怎麼會來跟我要影本，啊你說會保秘我就該給你看哦?[不然同理可證，我想知道寄貨的是不是女人，妳是不是也該脫一下給我看看？我也可以保證不會外洩妳的胸罩尺碼啊（說笑的）。]
法律有保障隱私權，你STP不能二話不說要我提供這些資訊。不然的話你曾經進百貨賣場被要求看身分證嗎？沒有嘛。我沒有買槍藥，日用品就是一手交錢一手貨，跟我囉唆，叫經理出來。
附上談話原文.....如下：
Chat Transcript
11:32:10 AM [Cory] Hello Jui-long lee! Thank you for contacting Sierra! My name is Cory. How may I help you?
11:33:14 AM [Jui-long lee] Dear Cory: I want to know why my order has not been shipped now?
11:33:50 AM [Jui-long lee] It has been five days from placing the order
11:34:47 AM [Cory] I apologize for the trouble and would be happy to help, Jui-Long Lee! Your order is held, pending address verification. We would need the correct billing and shipping address, a copy of the front and back of the credit card, photo ID, and a copy of the billing statement.
11:35:06 AM [Cory] You can copy these in an attachment via email at customerservice@sierra.com or by fax.
11:35:32 AM [Jui-long lee] STP usually keep an order less than 7 days
11:36:10 AM [Cory] We hold the order for seven days, pending the information. Depending on the case.
11:36:49 AM [Jui-long lee] What's mean of being hold?
11:38:09 AM [Cory] We require the proper information to proceed with the order to verify the payment type. Please provide the above information by via email or fax.
11:42:50 AM [Cory] I apologize for any inconvenience this may cause. Is there anything else I can assist you with today?
11:43:29 AM [Jui-long lee] Why I should assist unreasonable request? No customers need proof himself ,besides those things are just living goods, not drugs and gun
11:44:26 AM [Jui-long lee] I am unhappy for the STP this extra request.
11:44:40 AM [Cory] I am sorry you feel this way, Jui-Long Lee. We must have this information to proceed with the order.
11:46:01 AM [Jui-long lee] One hand money,another hand goods. I thought I can do as much as other good customers.
11:47:31 AM [Jui-long lee] Would you be like to show ID if you would be asked show your ID before you enter the Department store?
11:48:25 AM [Cory] I can understand your frustration. This hold is to help protect your security. We do not have a way around it. We would need the information to process the order successfully.
11:49:59 AM [Jui-long lee] So did you agree it was reasonable for ask check customer's ID before he enter your shopping mall?
11:52:08 AM [Cory] I understand the frustration. There is nothing further I can do regarding the hold. We would need the information requested or the order is cancelled after seven days. We in no way mean offense to you by asking for these details. We only wish to protect your security.
11:52:18 AM [Jui-long lee] Why I need be treated this unfair process ? STP never asked other customers to show their ID.
11:53:55 AM [Cory] Is there anything else I can assist you with today?
11:55:08 AM [Jui-long lee] Yes, you can. I want to complain STP unfair treatment for me
11:56:04 AM [Cory] I am sorry you feel this way. As stated before, we in no way mean offense to you by asking for these details. We only wish to protect your security. You are welcome to call us at 1-800-713-4534 and ask to speak with a supervisor.
11:56:04 AM [Jui-long lee] Call your manager to respond my question
11:56:28 AM [Cory] I am sorry, I do not have a way to connect a manager via chat.
11:56:58 AM [Jui-long lee] Ask him to give me a mail
11:58:10 AM [Jui-long lee] STP had the best reason to persuade me to prove my personal information.
11:58:21 AM [Cory] I will forward your chat to our management team. Please allow 24-48 hours for a response.
11:59:11 AM [Jui-long lee] Law protect my private right. You can not just ask for nothing
11:59:50 AM [Cory] Is there anything else I can assist you with today?
12:01:23 PM [Jui-long lee] Keep everything in my order. If I could not buy them again, STP would lost my other forever.
12:02:58 PM [Cory] I will forward this chat immediately to our management team. Thank you for chatting with Sierra! Have a great day!!
12:03:51 PM [Jui-long lee] If STP would not be so rude, it would be a nice day.
oomygad wrote:
今天去看電子信箱發...(恕刪)
現在網通時代詐騙集團的手法推陳出新防不勝防的 所以有規模的網商只能回到最原始的人工審核. 你大概比較幸運被抽中了. 我了解你的顧慮. 有一次STP 網站當掉無法結帳 我打電話去STP 在電話下單上給了信用卡資料. 結果隔兩天信用卡被盜刷了$1500美元. 那信用卡已經用了好幾年都沒問題 所以直覺反應是STP 客服有問題. 上一次被盗刷也是在電話購物把信用卡資料給對方.我原則上從網上下單比電話下單安全.
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