Due to the recent severe weather conditions our carrier partners are currently experiencing delays with deliveries. We are currently receiving an increased volume of e-mails into our Customer Care team which is causing delays to our usual speed of response. We’re writing to let you know we’ve received your e-mail, we are working through all queries as quickly as we can and we endeavour to get back to you within 24 hours.
There's no need for you to respond to this email, we just wanted to let you know we're working on providing you with a resolution and we'll be in touch very soon.
We appreciate your understanding and patience at this difficult time.