第一次網購就觸礁...
週六在POLO RL結了一單,填了BNS美國倉庫資料,信用卡付款也都完成收到簡訊通知,也立即收到order confirmation,
但是幾個小時之後收到POLO客服通知無法完成訂單..
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Dear XXXXXXXXX XXXXXXXXX (照BNS的流程說明, first name以及last name我填上我在BNS的帳號)
We regret to inform you that we are unable to complete your order.
We sincerely apologize for this inconvenience.
Your satisfaction is very important to us. If you have any questions about your order, please call Customer Service at 888-475-7674. We will be more than happy to assist you.
We appreciate your business and apologize again for any inconvenience if this action has been taken in error.
Best regards,
RalphLauren.com Customer Service
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是因為POLO RL不收海外代運的單嗎?
最近發現 Gilt 不行用 BNS 的地址，無法完成 checkout 看來在某些購物網站， BNS 那個地址有可能是黑名單
Thomaslch wrote:
第一次網購就觸礁.....(恕刪)
popomo wrote:
建議直接問RL交易被...(恕刪)
謝謝建議,已經寫信給客服問.
回了底下這段:
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Thank you for contacting RalphLauren.com customer assistance.
We apologize that your order #xxxxxxxxxx was cancelled. We're currently unable to determine the specific reason this order was cancelled because our verification department is currently closed.
We'd be happy to contact this department for you during their normal business hours. Please contact us via phone at 1-888-475-7674 from 9:00 am to 8:00 pm Eastern Time, Monday through Friday, or 10:00 am to 5:00 pm Eastern Time, Saturday and Sunday.
Common reasons for order cancellation include the billing information not matching the billing information that your bank has on file and your order being placed from an international IP address that doesn't match your credit card's country of origin.
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難道他們還會對IP?
我信用卡地址在台灣,跟收貨地BNS波特蘭地址不符所以被取消?
請問其他成功買過POLO RL的是用信用卡付帳?paypal?還是其他方式?
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