Dennis_ wrote:
原來還可以這樣喔!!...(恕刪)
不知道是啥條件才可退差價？
若是差很久還可退可能asos很快久收了！
之前買的是隔天突然有出折扣碼？
算是有點小損失！
不過有些熱門單品，還沒下到底就斷碼或沒貨了！
"Unfortunately we can refund the difference of a purchased item that has dropped in price only within 7 days of placing the order."
We are writing to let you know that we have received your email and a member of the Customer Care Team is currently investigating your query. We endeavour to get back to you within 24 hours, but in the meantime you may find our self service help and contact pages useful as they provide information on most questions. Please click here for more information.
There's no need for you to respond to this email, we just wanted to let you know we're working on providing you with a resolution and we'll be in touch very soon.
以上是我都到的回覆
他意思是說24小時之內會給我答覆嗎
另外我到不到開版大說的選項
所以我選了“i have a question about discount”這個選項不知道對不對
kstyle1981 wrote:
Hello,
We...(恕刪)
你這是正確的，我也是收到這封，很快的你就會再收到一封
Hello Zeng,
Thank you for contacting us.
I have issued a refund of £10.00 to match the new discounted price, you will receive a confirmation email shortly.
Please note it can take 5-10 working days to appear in your account.
I hope this has answered your question and please get back to me if you have any further queries.
All the best,
Sam
會因不同的客服回出不同的信，不過我還沒收到確認信，可能要再等等
我是12/22的訂單 雖然包裹已經到台灣但是我還沒收到訂單中的其中一件衣服我也寫信去要求退差價
5分鐘就收到回覆了 Hello Lin,
Thanks for getting in touch.
I can confirm that I have processed a refund of £4.50 into your account for the price difference of your item.
I hope this helps and if you have any further enquiries please get back in touch.
All the best,
Charlotte
加減退
12初買的幾件大衣 竟然在收到沒幾天後瘋狂降價
不過因為價差實在有點高 我也寫信碰碰運氣看可不可以退價差
好像是在購買28日都可提出喔
Thank you for your email.
I can advise this is not a price promise item as the price change has occurred on our website. This is just an item that has changed in price.
Prices sometimes do change due to sales, special offers and promotions.
This means that occasionally an item will change in price and we recognise that this can be frustrating.
As we trade 24 hours a day, 7 days a week, prices and stock levels can change constantly and prices can change frequently. Sadly there is never a good time to change the price of an item, and please accept my apologies that you have been affected on this occasion.
We are not able to refund the difference of an item that has dropped in price, or inform customers in advance if an item is going to become cheaper.
I’m sorry for any disappointment caused, but please get back in touch if you have any further questions.
All the best,
Machelia
ASOS Customer Care
www.ASOS.com
另外我看了ASOS網頁上的解釋似乎是只有針對ASOS所販售商品跟其它購物網站相比有價差才享有的.
WHAT IS PRICE PROMISE?
Price Promise is our commitment to you that if you see a branded (non-Asos) product cheaper on another website, we will match that price.
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