Hello there,
Thanks for contacting us about your Delivery.
We are currently experiencing an increased volume of e-mails which is unfortunately causing delays to our usual speed of response. Please accept our apologies for any inconvenience this delay may cause. Rather than keep you waiting, we thought we would drop you an email with some information we believe may answer your query.
If your parcel has been sent with Express Delivery, you’ll be able to keep an eye on its progress by clicking on the tracking link which was provided with your Despatch Confirmation Email.
If you are contacting us about your Standard delivery, please check the expected delivery on your Order Confirmation or click here to find out more. If your delivery date has passed and you haven’t received your parcel, we would ask you to allow an extra 9 working days grace for delivery. This is to allow for any delays the Carriers may be experiencing. If you haven’t received your order after this time, please respond back to this email and we will prioritise your enquiry and resolve it.
If your query is not related to deliveries, please visit the Help section on our website where you can find the answers to most frequently asked questions.
All the best,
ASOS Customer Care
內文搜尋
從 APP 打開
X