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Hi,
Apologies for the defect in your item.
Happy to accept back to exchange to a replacement subject to stock or a full refund.
Return postage costs will be refunded.
We'll gladly accept a return and exchange if we have the stock available, otherwise a refund will be issued.
Please follow ebay returns procedure via the ebay resolution centre. Please clearly state the exact reason for return, and we'll refund once the item is received and checked. Exchanges are subject to availability. For multiple item return from the same order please list all in the same return request. Please do not post until your request has been approved by us. A return address is supplied as part of this process. It’s recommended you use a recorded/tracked delivery option. Postage costs are only covered when we are at fault. We’ll only cover standard Royal Mail charges. Other couriers may cost more, which is not covered.
For assistance look here: http://pages.ebay.co.uk/help/buy/return-item.html#request
Regards
Lauren
Customer Services
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