We are currently experiencing an increased volume of e-mails which is unfortunately causing delays to our usual speed of response. Please accept our apologies for any inconvenience this delay may cause. Rather than keep you waiting, we thought we would drop you an email with some information we believe may answer your query.
If your parcel has been sent with Express Delivery, you’ll be able to keep an eye on its progress by clicking on the tracking link which was provided with your Despatch Confirmation Email.
If you are contacting us about your Standard delivery, please check the expected delivery on your Order Confirmation or click here to find out more. If your delivery date has passed and you haven’t received your parcel, we would ask you to allow an extra 9 working days grace for delivery. This is to allow for any delays the Carriers may be experiencing. If you haven’t received your order after this time, please respond back to this email and we will prioritise your enquiry and resolve it.
還要叫我再等9個工作日，看來他們是不打算還了
不過幸好他肯refund~
Thanks for getting in touch, and I’m sorry to hear you’ve not received your order.
After checking your order and confirming that you’ve not received it, I have processed a refund for you as unfortunately your required item(s) were no longer in stock.
Depending on your card issuer, the money can take up to 10 working days to reflect in your account.
I hope this helps, but please get back in touch if you have any further questions.
All the best,
內文搜尋
從 APP 打開
X