On Sat, 1 Sep 2018 at 11:52 PM, <questions.gb@support.sonymobile.com> wrote:
Dear,
Thank you for contacting the Xperia support by Sony contact centre. Kindly be informed that your Xperia X Performance is suffering from internal loops causing random issues such as stopping the camera and also the battery will be drained too fast also the touchscreen might be a lag a bit. For the latest news, information and product support please visit www.sonymobile.com. If you require any further assistance then please do not hesitate to contact us again. Please use the below link for all our contact information. http://www.sonymobile.com/gb/support/contact-us/ Kind Regards, Sam Hunter Xperia support by Sony UK Customer Services
On Sat, 1 Sep 2018 at 4:09 AM, <questions.gb@support.sonymobile.com> wrote: Dear,
Thank you for contacting the Xperia support by Sony contact centre.
We are sincerely sorry to hear that you are facing a multiple issues with the software of your Xperia X performance and we are doing our best in order to remedy this issue for you. From the issues that you have mentioned, we would suggest trying to perform a software repair to you handset by following the below instructions. Important information before you perform a software repair: Kind Regards, Allan Richard.