今天取回送修回來的Xperia play
發現...手機已經被重置
而先前贈送的遊戲下載卡
已經無法下載囉
不知道要如何再次下載啊
雖然根據網頁上的MAIL寄給廠商...
結果寄來各國語言的制式來信...就是沒有中文
有看沒有懂...
唉.....手機下載遊戲都是這樣的嗎??
補充
信件內容
Dear Gameloft customer,
Thank you for your email. We will contact you to answer your question or solve the issue you might have with our games as soon as possible. Please, note, that our offices are closed on weekend.
In order to speed up the process, could you please make sure that you have already given us all the information we might need to understand the issue and solve it? If not, please send us the information below.
- Country
- Carrier
- Handset
- Phone number (including the country code)
- Game purchased (if any)
- Date
- Receipt, if you have any (if you bought your game using a credit card, you should have received a receipt by email)
- Short description of your problem
- Firmware version: For your Firmware version please go Settings>About phone>Software information.
- Game version: You can look up for the version of the game in Settings>Applications>Manage Applications.
If you have already provided all of this information in your first email, then there's no need to send it again.
Should you encounter any problems with our promo – for example, you cannot buy our HD+ games at the promo price on the PC site, please visit us directly from your device. To do so, please, type "Gameloft" in the search engine of your Android handset.
Should you need to redownload your HD+ games, we would like to ask you to check your "My downloads" section both at our WAP and WEB sites to see, if your games are available.
In order to do this, please visit first the Gameloft site directly from your phone and enter "My dowloads" section.
If you don`t see the games you purchased, please visit our site using your PC at www.gameloft.com/android-hd-games and enter "My downloads" (at the bottom of the page) section from there.
Should it happen, that the games are not available on both sites, please let us know and we shall gladly resend you the games you purchased.
Thank you very much for your help, and we will contact you again very soon.
,
