多起S24U的3x及5x鏡頭影像偏移災情

最新災情!!! 相機鏡頭影像偏移!!!
印度已有多起案例 且當地三星高層已經確認該瑕疵為硬體故障,後續第二批生產會改進製程
快檢查3x和5x的鏡頭吧...
有中標得可以去服務中心要求更換新機(推特案例文裡面有影片展示)
該苦主已經新品不良(DOA)更換成功
我和我妹的S24U都中獎...
httpshttps://twitter.com/smasithick/status/1752209804565893388://twitter.com/smasithick/status/1752209804565893388
_______________________________________________________________________
httphttps://twitter.com/smasithick/status/1752733526586491319s://twitter.com/smasithick/status/1752733526586491319

Update 1: Visit to
@SamsungSupport
Service Centre for Camera Image Shift issue in #GalaxyS24Ultra 1,3 - Faulty device 2,4 - Showroom device Upon first encountering the issue and providing video evidence, they adamantly denied its existence. Despite demonstrating the issue in person, they insisted it was within normal functioning for the #GalaxyS24Ultra 🤯 I questioned the training provided to
@SamsungIndia
's service center staff. 🤔 The representative asked for 30 minutes and left the service center. Upon returning, he claimed to have tested another device in the showroom and declared the issue common, refusing a return. Their attempt to normalize the issue was frustrating. 😒 Taking matters into my own hands, I visited the
@SamsungMobile
Showroom where I purchased my device and tested the demo units. They all functioned flawlessly, with smooth lens transitions from 1x to 10x. I recorded a video for comparison, highlighting the discrepancy with my own device. Furthermore, the photos from my device appeared washed out. I captured photos and videos in front of showroom staff, providing undeniable evidence. Returning to the service center, I presented all evidence. Their response? They insisted on flashing my device, despite my previous factory reset. Their treatment resembled that of a post-14-day return policy scenario. Reluctantly, I agreed. They flashed my device with the same AWM9 build. 😑 Upon testing the camera again, the same image shift issue persisted. Was a return initiated? No. 👎🏻 Despite live proof, they required approval from the Area Manager. 🙄 After forwarding all evidence via WhatsApp, there was no response. Calls to the manager during a supposed 30-minute wait yielded no results. Arriving at the service center at 11 am, I waited until 5 pm for the return process, spending six hours in the center to no avail. They claimed they could only process the return with the manager's approval, yet his silence persisted. They assured me of approval by the end of the day, but as it's now 9:30 pm, there have been no updates or returned calls. What's the standard for Premium Service on Premium Devices,
@Samsung
@SamsungIndia
@SamsungMobile
? 🤔 Faced issue with #GalaxyS22Ultra earlier. Still
@SamsungIndia
Service hasn't changed a bit. Check this out too. https://twitter.com/smasithick/status/1515653690526662666?t=GwnJNmURodWu3P8xNJrrsw&s=19…
_______________________________________________________________________
https://twitter.comhttps://twitter.com/smasithick/status/1753132116207177773/smasithick/status/1753132116207177773
Update 2: Second Visit to the Service Center for Camera Image Shift issues with #GalaxyS24Ultra Before heading to the service center, I received a call informing me that their manager had granted approval. Shockingly, the manager was already aware of the issue affecting many first-batch devices made in India. I was informed that the problem was identified during production and rectified in the second batch. However,
@SamsungIndia
still opted to distribute defective devices to initial buyers. 😡🤷🏻 It's incredibly disappointing. They assured me they would provide a Dead On Arrival (DOA) certificate, allowing me to obtain a replacement device. They also expressed concern about the tweet I posted yesterday, noting that it had negatively impacted
@SamsungMobile
's reputation and had even reached the head of
@SamsungIndia
. I emphasized that if a defect is identified, it must be acknowledged without denial or concealment. Samsung should promptly take responsibility and address the issue without delay. Arriving at the service center by 3:30 pm, a new development unfolded. They insisted on opening the device to check for water damage. I firmly objected, questioning how the showroom would replace the product if it was opened. They explained it was standard procedure before issuing a DOA certificate. Reluctantly, I agreed. After a wait, they opened the device and found no water damage. By 5 pm, they created a job sheet. This would be the first DOA for the #GalaxyS24Ultra, they informed me. Processing the DOA took an additional hour. They requested the bill and box, repackaging the device in a DOA plastic cover. I signed the DOA certificate and surrendered the defective Galaxy S24 Ultra to the showroom. At the showroom, I was surprised to learn they had no stock available. They took the device and asked me to wait for 2 days for the stocks to arrive. Returning home, I hoped to receive the replacement device soon. ✨KEY TAKEAWAYS✨
@Samsung
is selling defective #GalaxyS24Ultra devices in #India despite being aware of the issue, which is UNFAIR and UNETHICAL. ✨SHOCKING INFORMATION✨ Upon checking my tweet, my friend confirmed his device had the same issue. Another relative reported issues with 10x zoom. The service center representative also showed me a video from another showroom where the same issue was present. To my knowledge, three devices are affected. All from different cities.
@SamsungMobileUS
should acknowledge this widespread issue and process replacements for those affected. ✨QUICK TIP✨ If anyone's device has the same issue, visit the service center and request a replacement, referencing my tweets.