看!!(發音要正確)
Note7, 美國是這樣處理的...
彭博網站原文
https://www.bloomberg.com/news/articles/2016-10-13/u-s-sanctioned-recall-of-fire-prone-samsung-note-7-expanded
根據美國消費者產品安全委員會(CPSC)批准的 "召回(recall)" 計畫,更換三星產品者(注意:沒提到要限制換什麼機種喔) 給 100美金, 選擇其他品牌的給 25美金
沒錯, 是有差異,
台灣只賣4萬多台, 美國賣了190萬台
台灣只有個位數出事, 美國CPSC則接獲96起相關事件
但看看 NCC, 除了只會要三星限制電量, 逼消費者無條件退換貨, 還會幹嘛?
BigFa wrote:
看!!(發音要正確...(恕刪)
彭博應該是引述錯了，從美國三星官網寫到的補償方式是你必須換其他的三星手機才可以最高100元美金，而且是必須在三星在指定的零售商或通路，請注意它的寫法是最高，不是一律給100美金，比方你換S7 Edge，這就符合拿100元補償金的規定，若是你是換低階的J3或Alpha那可不是這個錢...
Q；What if I want to exchange my Galaxy Note7 for another Samsung smartphone?
Answer：As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note7 for another Samsung smartphone, less any incentive credits already received.
資料出處
http://www.samsung.com/us/note7recall/
如同台灣一樣, 公告歸公告, 消費者權益受損也是事實, 台灣消費者都會坑聲, 沒道理美國消費者認為三星是有誠意的.
話說NCC此次打的第一槍真得滿爛的, 這槍不是打三星, 是打消費者!
Crap City wrote:
彭博應該是引述錯了...(恕刪)
"彭博應該是引述錯了?", Cnet 也引述錯了?
The Korean electronics titan said it will give $100 in credit at "carrier or retail outlets" to customers who turn in their Note 7 for another Samsung phone, starting Thursday afternoon.
嗯, 算了, 台灣三星指定 3 個高階機種, 給3000, 也算和美國三星做法一樣, 堪稱合理.
但以下三點(摘要, 原文如下), 台灣三星做法還是有改善空間:
1) 對先前已換機者(應該是第一次出包時)給 75 美金, 不含先前已給的 25美金
2) 選擇退貨者, 25 美金, 不含先前已給的 (美國三星應該是透過通路補貼給消費者, 但台灣實情是什麼? 拿去補貼給通路嗎?)
3) 換購其他品牌者, 25 美金, 不含先前已給的 (美國三星應該是透過通路補貼給消費者, 但台灣實情是什麼? 拿去補貼給通路嗎?)
另一個重點是:
台灣三星官方聲明宣稱 3000 是 "換購優惠方案"
美國三星講的是 "as a token of our appreciation and acknowledgement of your inconvenience"
差不多等同於 "作為對此事造成不便, 敝公司表達的一點心意..."
態度上真的差很大
至於 "開放退貨" vs. voluntary recall 這種文字遊戲, 就不跟你(台灣三星)計較了
What if I already exchanged my Galaxy Note7 for another Samsung smartphone?
If you already exchanged your Galaxy Note7 device for another Samsung smartphone, you will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 you previously received.
What if I want a refund for my Galaxy Note7?
If you choose to obtain a refund, you will receive up to a $25 bill credit from select carrier or retail outlets as a token of our appreciation and acknowledgement of your inconvenience, less any incentive credits already received.
What if I want to exchange my Galaxy Note7 for another brand of smartphone?
If you choose to exchange your Galaxy Note7 for another brand of smartphone, you will receive up to a $25 bill credit from select carrier or retail outlets as a token of our appreciation and acknowledgement of your inconvenience, less any incentive credits already received.
BigFa wrote:
看!!(發音要正確...(恕刪)
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