在面板廠工作，常要調查破片，玻璃是很脆弱的，要使用背蓋是玻璃的手機，鏡頭面積暴露大，要避免撞到口袋，我撞破的反而都是手錶玻璃，我的手錶在我手上存活率不會超過半年，幾乎都是錶蓋破裂，因為我的工作會撞來撞去，從Note 5就有人教學如何使用背蓋玻璃手機了，我們都是過繳學費的
kikichu3702 wrote:
三星原廠出保固嗎?都...(恕刪)
不出，所以有集體訴訟
https://www.krcomplexlit.com/currentcases/samsung-galaxy-s7-shattering-camera-lens-covering/
https://topclassactions.com/lawsuit-settlements/lawsuit-news/435590-samsung-class-action-says-galaxy-smartphone-cameras-shatter/
內文:
Samsung is facing a proposed nationwide class action lawsuit alleging that glass on certain Galaxy smartphone cameras spontaneously shatters, rendering the camera unusable.
Wisconsin plaintiff Dale Kessler says he purchased a Samsung Galaxy S7 Edge in December 2016, along with insurance for the smartphone.
One of reasons Kessler bought this particular Samsung smartphone was its “Dual Pixel Sensor” technology, as he wanted a smartphone that would allow him to take clear and detailed photos.
However, just eight days after he purchased the Samsung smartphone, Kessler noticed the glass covering the outward facing camera was shattered.
At the time, the device was resting on a counter and he heard a popping sound coming from the smartphone. When Kessler walked over to the phone, he discovered that the rear camera lens was shattered in the shape of a perfect circle.
When he contacted Samsung, Kessler says the company refused to replace the allegedly defective smartphone under the manufacturer’s warranty, insisting that he had caused the physical damage to the phone.
Unhappy with Samsung’s response, Kessler began researching online to see if other customers had experienced similar situations. He quickly discovered that many Samsung smartphone customers reported the exact same defect, manifesting under similar conditions, in each of the S7 series devices.
“Despite receiving numerous customer complaints describing the same issue, Samsung has consistently denied responsibility, instead blaming its customers and refusing to repair or refund the devices. Samsung has also failed to disclose the risk of this defect to the public,” the lawsuit states.
As a result of Samsung’s action, Kessler alleges that he and other consumers have suffered injury in fact and incurred fees and costs associated with the defective Galaxy S7, S7 Edge, and S7 Active. According to Kessler, a smartphone without a usable camera is a device with only partial functionality, and without a repair or refund from Samsung, consumers are left with limited options.
Kessler says that to replace the device at retail price would cost between $650 and $800, while replacing the device through insurance requires paying a deductible that may be between $175 and $250.
The plaintiff is seeking certification of a nationwide Class of persons who purchased or leased a Samsung Galaxy S7, Galaxy S7 Edge, or Galaxy S7 Active.
Along with treble and punitive damages, the proposed class action is asking for relief in the form of an order enjoining Samsung from its “unfair business practices,” injunctive relief, restitution, and disgorgement in an amount to be determined at trial.
These allegations of the Galaxy smartphone camera glass randomly shattering come as Samsung has been under immense scrutiny over the past several months for defective products. The most notable defect plaguing their devices has been the Note 7 battery catching fire, but many other devices have suffered similar quality control issues, including a recall of exploding washing machines.
Kessler is represented by Lynn Sarko, Michael D. Woerner, Erin M. Riley and Alison S. Gaffney of Keller Rohrback LLP; and James A. Olson and Dixon R. Gahnz of Lawton & Cates SC.
The Samsung Galaxy Camera Shattering Defect Class Action Lawsuit is Kessler v. Samsung Electronics America Inc., Case No. 2:17-cv-00082-LA, in the U.S. District Court for the Eastern District of Wisconsin, Milwaukee Division.
GOOGLE翻譯如下:
三星正面臨擬議的全國集體訴訟，指控某些Galaxy智能手機相機上的玻璃會自動破碎，導致相機無法使用。
威斯康星州原告Dale Kessler表示，他在2016年12月購買了三星Galaxy S7 Edge以及智能手機保險。
凱斯勒購買這款特別的三星智能手機 的原因之一是其“雙像素傳感器”技術，因為他想要一款可以讓他拍攝清晰細緻照片的智能手機。
然而，就在他購買三星智能手機僅僅八天之後，凱斯勒注意到覆蓋在外向相機上的玻璃破碎了。
當時，設備在櫃檯上休息，他聽到智能手機發出一聲砰砰聲。當凱斯勒走到電話旁時，他發現後置攝像頭鏡頭已經破碎成一個完美的圓圈。
當他聯繫三星時，凱斯勒說公司拒絕在製造商的保修範圍內更換據稱有缺陷的智能手機，並堅稱他曾對手機造成物理損壞。
對三星的回應不滿意，凱斯勒開始在網上進行研究，看看其他客戶是否遇到過類似情況。他很快發現許多三星智能手機客戶在每個S7系列設備中報告了完全相同的缺陷，表現在相似的條件下。
“儘管收到了許多描述同一問題的客戶投訴，但三星一直否認責任，反而責怪客戶並拒絕維修或退款。三星也沒有向公眾披露此缺陷的風險，“該訴訟稱。
由於三星的行動，凱斯勒聲稱他和其他消費者實際上已經受到傷害，並且產生了與有缺陷的Galaxy S7，S7 Edge和S7 Active相關的費用和成本。根據Kessler的說法，沒有可用相機的智能手機是一種只具有部分功能的設備，如果沒有三星的維修或退款，消費者的選擇有限。
凱斯勒說，以零售價更換設備的費用在650美元到800美元之間，而通過保險更換設備需要支付175美元到250美元之間的免賠額。
原告正在尋求購買或租賃三星Galaxy S7，Galaxy S7 Edge或Galaxy S7 Active的全國級人員的認證。
除了三重和懲罰性賠償外，擬議的集體訴訟還要求以三星的“不公平商業行為”，禁令救濟，恢復原狀和撤銷行為的命令形式進行救濟，並在審判時確定。
隨著三星在過去幾個月裡因缺陷產品受到嚴格審查，這些銀河智能手機相機玻璃隨機震動的指控隨之而來。困擾他們設備的最顯著的缺陷是Note 7電池著火，但許多其他設備也遇到了類似的質量控制問題，包括召回爆炸式洗衣機。
Kessler由Lynn Sarko，Michael D. Woerner，Erin M. Riley和Keller Rohrback LLP的Alison S. Gaffney代理; 和Lawton＆Cates SC的James A. Olson和Dixon R. Gahnz。
在三星Galaxy相機震破缺陷集體訴訟案是凱斯勒v三星電子美國公司。，案號2：17-CV-00082-LA，在美國地方法院為東區威斯康星州，密爾沃基司。
https://www.krcomplexlit.com/currentcases/samsung-galaxy-lens-cover-litigation-california/
https://topclassactions.com/lawsuit-settlements/lawsuit-news/840457-samsung-class-action-says-galaxy-defect-renders-cameras-unusable/
內文如下:
Samsung Electronics America Inc. is facing a class action lawsuit alleging the screens covering the rear cameras on some of its smartphones have a defect that causes them to spontaneously shatter within a few weeks of purchase.
“This defect is common and known to Samsung, as Samsung has received countless complaints about it,” plaintiffs Lynette Pang and Timo Masalin allege in the Samsung class action lawsuit.
“But Samsung continues to hide this defect from consumers and has refused to repair it even when covered under warranty.”
Pang and Masalin claim that Samsung’s failure to disclose and repair the smartphone defect has caused consumers to be left with devices in which the camera is unusable. They note that the market for smartphones is highly competitive and therefore companies are continually developing innovative features to entice consumers to purchase their smartphones over their competitors’ products.
According to the Samsung class action lawsuit, the smartphone’s camera is a vital consideration for consumers. Pang and Masalin point to data from the Pew Research Center that shows 92 percent of smartphone owners use the device to take photos.
Samsung reportedly surveyed customers about the most important features in a mobile device in 2015 and found that the camera was one of the top three features. In response, Samsung informed consumers that it was working to develop cameras that take sharper photographs.
However, the Samsung class action lawsuit says that its Galaxy devices are affected by a defect that causes the glass covering the rear camera lens to shatter even when no external force is applied, “in a telltale circular pattern as if it had been shot out by a BB gun.”
Even though Samsung received numerous complaints about the Galaxy camera lens shattering defect in its S7 series, Samsung allegedly denied responsibility and failed to disclose the Samsung Galaxy defect to the public. It even released new S8 and Note 8 devices without fixing the defect, the Samsung class action lawsuit says.
“A smartphone without a usable camera is a device with only partial functionality, and without a repair or refund from Samsung, consumers are left with limited options,” the Samsung Galaxy class action lawsuit says.
Replacing the Samsung smartphone at retail price can cost several hundred dollars, the plaintiffs allege. Even if the consumer insured the Samsung smartphone, the deductible may be between $175 and $250, according to the Samsung class action lawsuit.
Pang and Masalin filed the Samsung class action lawsuit on behalf of themselves and a proposed Class of California consumers who purchased or leased a Samsung Galaxy S7, Galaxy S7 Edge, Galaxy S7 Active, Galaxy S8 or Galaxy Note 8.
The Samsung Galaxy defect class action lawsuit asserts violations of California’s Consumer Legal Remedies Act, California’s Unfair Competition Law, the Song-Beverly Act, breach of express warranty, breach of the implied warranty of merchantability, and unjust enrichment.
Pang and Masalin are represented by Michael D. Woerner, Alison S. Gaffney and Jeffrey Lewis of Keller Rohrback LLP.
The Samsung Galaxy Shattering Camera Cover Class Action Lawsuit is Lynette Pang, et al. v. Samsung Electronics America Inc., Case No. 3:18-cv-01882-KAW, in the U.S. District Court for the Northern District of California, San Francisco Division.
GOOGLE 翻譯如下:
三星電子美國公司正面臨一項集體訴訟，指控其部分智能手機上的後置攝像頭屏幕有一個缺陷，導致他們在購買後的幾週內自發破碎。
原告Lynette Pang和Timo Masalin在三星集體訴訟案中聲稱，“這種缺陷很常見並且三星都知道，因為三星已經收到了無數的投訴。”
“但三星繼續向消費者隱瞞這一缺陷，並且即使在保修期內也拒絕修理。”
Pang和Masalin聲稱，三星未能披露和修復智能手機缺陷導致消費者無法使用相機無法使用的設備。他們指出，智能手機市場競爭激烈，因此公司不斷開發創新功能，以吸引消費者購買智能手機而不是競爭對手的產品。
根據三星集體訴訟案，智能手機的相機是消費者的重要考慮因素。Pang和Masalin指出皮尤研究中心的數據顯示，92％的智能手機用戶使用該設備拍照。
據報導，三星在2015年向客戶調查了移動設備中最重要的功能，並發現該相機是三大功能之一。作為回應，三星告知消費者，它正致力於開發拍攝更清晰照片的相機。
然而，三星集體訴訟稱，其Galaxy設備受到一個缺陷的影響，即使沒有施加外力也會導致覆蓋後置攝像頭鏡頭的玻璃破碎，“就像一個明顯的圓形圖案一樣一把BB槍。“
儘管三星收到了很多關於其S7系列中Galaxy相機鏡頭破碎缺陷的投訴，但三星據稱否認了責任，未能向公眾披露三星Galaxy缺陷。三星集團訴訟稱，它甚至發布了新的S8和Note 8設備而沒有修復缺陷。
三星Galaxy集團訴訟稱，“沒有可用相機的智能手機只是部分功能的設備，沒有三星的維修或退款，消費者的選擇有限。”
原告聲稱，以零售價格取代三星智能手機可能需要幾百美元。據三星集團訴訟稱，即使消費者為三星智能手機投保，免賠額也可能介於175美元至250美元之間。
Pang和Masalin代表他們自己提出了三星集體訴訟，以及購買或租賃三星Galaxy S7，Galaxy S7 Edge，Galaxy S7 Active，Galaxy S8或Galaxy Note 8的加州消費者類別。
三星Galaxy缺陷集體訴訟指控違反了加利福尼亞州的“消費者法律救濟法案”，加利福尼亞州的“反不正當競爭法”，“歌曲 - 貝弗利法案”，違反明示保證，違反適銷性隱含保證以及不當得利的行為。
Pang和Masalin由Michael D. Woerner，Alison S. Gaffney和Keller Rohrback LLP的Jeffrey Lewis代理。
在三星Galaxy震破鏡頭蓋，集體訴訟是麗奈特龐，等。v。三星電子美國公司，案例編號3：18-cv-01882-KAW，位於美國加州北區地區法院舊金山分部。
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