jutfq wrote:
後來確定沒有補償金，...(恕刪)
Google回覆
Thank you for reaching out and sharing your concerns. I understand how frustrating it must be to be told that you are not eligible for compensation, especially after having been told that you were. I sincerely apologize for the confusion and any inconvenience this has caused you.
I've taken a look at your case, and I want to provide some clarity on what's going on. After an internal review, we found that your device was previously serviced—either the battery was repaired or the device was replaced entirely—prior to the launch of this specific compensation program.
Because the program is designed to compensate customers whose devices were directly affected by the 2025 software update, a device that had already been repaired or replaced is not eligible. This is why our system unexpectedly flagged the case as ineligible, which I know is confusing given what you were told before.
I hope this explanation clears things up, even though I know it’s not the outcome you were hoping for. Please let me know if you have any other questions. We're here to help.
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