我表示要退費，結果...蘋果的回應...

用了三年，第一次申請..

我用蘋果快三年了，結果他回我這樣...（我現在才知道，英文不好，要表達的意思會變..）

Dear Yaung,

Phil here, from the iTunes Store again. I understand you'd like to know how to apply for a refund of the program. I can certainly appreciate how eager you must be to do this and I'd be happy to assist you with this today.

Yaung, your request for a refund has been carefully considered; however according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are final.

You can review the iTunes Store Terms of Sale for more information:
http://www.apple.com/legal/itunes/ww/

The developer of this application, Hao-Yang Jian, is the best resource for assistance with this issue. To contact them, please visit:

http://comickingae.appspot.com/

If you have any further questions or concerns regarding this issue, please let me know and I would be more than happy to address them for you. Thank you very much for being part of the iTunes Store family, Yaung, and I hope you have a great day.

Sincerely,

Phillip
iTunes Store Customer Support

Please note my hours for this week are:
Sunday - Wednesday: 12:30 - 9:00 pm
Saturday 12:30 - 9:00 pm

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

Dear Phil
How to apply for a refund of the program, or I can not refund it?
I have no remedial measures?
Please advise me ....

-----Original Message-----
From: appstore_apac@apple.com [mailto:appstore_apac@apple.com]
Sent: Wednesday, June 29, 2011 8:47 AM
To: a2553609@ms27.hinet.net
Subject: Re: Downloading iTunes Store Purchases MGT48S1DHF; Follow-up:
158132832

Dear Yaung,

Phil, here from the iTunes Store. I understand that you'd like a refund for
"ComicKing" because you don't like it. I can certainly appreciate how
important your money is to you, and I would be more than happy to help you
out with this today.

Your request for a refund for "ComicKing" was carefully considered; however,
according to the iTunes Store Terms of Sale, all purchases made on the
iTunes Store are final. This policy matches Apple's refund policies and
provides protection for copyrighted materials.

You can review the iTunes Store Terms of Sale for more information:
http://www.apple.com/legal/itunes/ww/

If you have any further questions or concerns regarding this issue, please
let me know and I would be more than happy to address them for you. Thank
you very much for being part of the iTunes Store family, Yaung, and I hope
you have a great day.

Sincerely,

Phillip
iTunes Store Customer Support

Please note my hours for this week are:
Sunday - Wednesday: 12:30 - 9:00 pm
Saturday 12:30 - 9:00 pm

Thank you for allowing me the opportunity to assist you. You may receive an
AppleCare survey email; any feedback you provide would be greatly
appreciated.

Customer First Name : Yaung
Customer Last Name : ChiYu
email : a2553609@ms27.hinet.net
Web Order # : MGT48S1DHF
Support Subject : Downloading iTunes Store Purchases
Sub Issue :
See additional info below
OS version: Windows XPSP2+
Country: Taiwan
iTunes version: iTunes 10.3
Apple ID: a2553609@ms27.hinet.net
Specific request: I have another download question (explain below)
Error message user experienced: Other
Item title: ComicKing, v3.1
Details:
Hello!
I AppleID is
a2553609@ms27.hinet.net
yaung shenyu

On 27/06/11
I bought ComicKing, v3.1, Developer: Hao-Yang Jian (4 +) App $ 2. 99

I found this APP does not apply to me and very difficult to use
I hate it!!

I am would like to ask your company to give refunds

Do not understand the refund application procedures, guidelines be grateful
if any errors

Thank you

TrackID: 15427365