有沒有人的iBook自動出現書過?

馬雅預言
個人積分：0分
文章編號：19854411

0分

樓主

2010-05-29 1:06

故事是這樣的，在台灣App Store for iPad 還沒開張時，我在美國的App Store下載了iBook, 應該大家都是這個樣子的，而且大家也應該都有得到一本Jobs 說的免費贈送的Winnie-the-Pooh。

前兩天台灣的App Store for iPad 開張後，我想要為了帳號方便以及順便找找中文書就把iBook砍了，改裝台灣的iBook，改裝完畢後也出現了一本Winnie-the-Pooh，這時還以為也是免費版的。沒想到問題來了, 5月26日安裝的iBook，5月28日App Store就發出9.99美金的收據，這...這...太扯了吧(心想)。我並非維尼熊迷也不想看童書，這書卻自動出現在iBook書架上還要收費，這是系統出問題了嗎? 已經回應此問題了，請問大家有這樣的狀況過嗎?

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Item Number Description Unit Price

1 Winnie-the-Pooh
Report a Problem $9.99

Order Total: $9.99
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有沒有人的iBook自動出現書過?

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好像已經有不少朋友遭遇同樣的狀況耶!!!這邊多開了個版真不好意思

2010-05-29 1:06 發佈

文章關鍵字 iBook

koala0308

koala0308
個人積分：39分
文章編號：19855700

39分

2樓

2010-05-29 3:05

我前幾天也有用台灣帳號下載ibooks，

可是我的ibooks裡面只有一本小熊維尼，我沒有白色底封面那本耶。

因為還沒有收到Apple寄來的帳號，所以目前還無法確定我是否也有被收取

$9.99的費用！

mingyang0426

mingyang0426
個人積分：67分
文章編號：19855914

67分

3樓

2010-05-29 4:00

我用台灣App Store下載ibooks裡面一本書都沒有耶....空空的書櫃

馬雅預言

馬雅預言
個人積分：0分
文章編號：19857382

0分

樓主

2010-05-29 9:10

目前為止iTune Store還沒有來電關心，也就是問題還沒解決，不曉得其他人進展怎樣？以下是iTune Store的自動回信內容：

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Dear customer,

This is an automated reply, but an iTunes Store representative will be reviewing your request and will send you a personal response soon (generally within 24 hours). Meanwhile, you may find the following articles helpful. They address several common questions from customers:

Possible iTunes Store errors
Mac: http://support.apple.com/kb/HT1412
Windows: http://support.apple.com/kb/TS1424

How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725

Finding missing iTunes Store music and video downloads
http://support.apple.com/kb/TS1408

Resending iTunes Gifts and Gift Certificates
http://support.apple.com/kb/HT1541

Please do not reply to this email. Thank you for your patience.

Sincerely,

iTunes Store Customer Support
http://www.apple.com/support/itunes/store/
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u5321007

u5321007
個人積分：0分
文章編號：19858268

0分

5樓

2010-05-29 10:16

很快就回了，只是他持續不解決的話，會愈來愈多人遇到這問題吧
話說還真多免費版本的iBooks.

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I have reversed the charge for the accidental purchase you reported. You will see a credit of $9.99, plus any applicable taxes, in three to five business days. Please note that the iTunes Store Terms of Sale state that all sales are final, so this is a one-time exception.

The best way to avoid unintentional purchases is to use the Shopping Cart. That way, you can consolidate and review your selections carefully and buy them when you're ready. Here's how to use the Shopping Cart:

http://www.info.apple.com/kbnum/n93017

Sincerely,

Kevin
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/

馬雅預言

馬雅預言
個人積分：0分
文章編號：19861782

0分

樓主

2010-05-29 14:01

這個有趣，服務人員跟您推薦使用"shopping cart"來多一到防護手續，這可能是跟您說誤買有關，可是我的例子是一下載iBook就被charged，所以應該不適用多道關卡來防護，因為根本來不及！這是程式設計上的問題，還是要請Apple好好檢查一下。

我的也是很快回覆，如下陳述：

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You were incorrectly charged $9.99 for the book Winnie-the-Pooh by A. A. Milne.

We have refunded $9.99 plus any applicable tax to your account. You should see this credit applied to your payment method within 5 business days.

If you have any questions, please contact our customer service team by replying to this email.

Sincerely,

The iTunes Store Team
http://www.apple.com/support/itunes

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