新手退費問題

想請問APPLE退款回信內容

有用翻譯翻過了!但還是不怎麼明白有沒有退款成功!

還請有經驗的朋友幫忙

Dear weitin,

I have posted the missing item to your Apple ID. Please follow these steps to download the item:

1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website: http://www.apple.com/itunes/download

Note: Installing the latest version of iTunes will not affect your library or any items that you haven't yet downloaded.

2) Open iTunes. From the Store menu at the top, choose Check for Available Downloads. If you're unable to upgrade and are using iTunes 7, the option will say Check for Purchases. You can also click this link to do the same thing: https://phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases
3) If prompted, enter your Apple ID and password, then click Check.

The missing item should begin downloading and appear in your Purchased playlist. If you receive an error message while downloading, try again after turning off any firewall or web-accelerator software that you may have installed. If the download process is interrupted for any reason, it should resume once you reopen iTunes.

This article provides information about resuming interrupted downloads:
http://support.apple.com/kb/HT1725

If you don't see the item in your iTunes Library, please include this information in your response to this email:

- The name of your Internet service provider (ISP)
- The type of Internet connection (such as dial-up, cable modem, or DSL)
- Any troubleshooting steps you may have taken
- Any error messages you may have received

Sincerely,

Kevin
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/


Customer First Name : weitin
Customer Last Name : Che
email : ip*********08@gmail.com
Web Order # : M***********
Support Subject : I didn't receive this application
Sub Issue : Incomplete download
Comments : Apple ID: ip*********08@gmail.com
Platform : iTunes-iPad/4.3.3 (2; 32GB)
Application Name : GarageBand
Comments :
Would you please help me refund my payment ?Thank you very much.