小心 , 不小心按到 in app purchase , app store 無法退貨

howarda
個人積分：0分
文章編號：24849641

0分

樓主

2010-12-29 8:35

應該是不小心按到 in app purchase

多了一筆 49.99 的費用 , 寫信給 itune support 道歉卻得到這種回覆

意思是說不能退嗎？

tem Number Description Unit Price

1 Brothers In Arms® 2: Global Front HD, v1.0.2, Developer: Gameloft (12+)
Write a Review Report a Problem $4.99
2 Star Wars: Imperial Academy, 800 keys, Developer: ngmoco, Inc.
Report a Problem $49.99

Order Total: $54.98

Please retain for your records
Please See Below For Terms And Conditions Pertaining To This Order.

Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies

Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/ww/

2010-12-29 8:35 發佈

文章關鍵字 App Store In App Purchase

ulyssesric

ulyssesric
個人積分：366分
文章編號：24851126

366分

2樓

2010-12-29 9:48

howarda wrote:
應該是不小心按到 i...(恕刪)

這封信只是寄給你一個消費明細記錄而已，
整篇裡面完全沒講到能退還是不能退，
應該說整篇都和「退款」這件事完全無關。

我猜想八成是 Apple Store 的人看不懂你發過去的請求。
幫你寫一個範本，賴在你（可能存在也可能不存在）的兒子頭上

Dear sir:

I've purchased "Star Wars: Imperial Academy" from iTunes Store as birthday gift for my boy. I'm not aware that this app contains In-App-Purchased contents until I got the bill. It seemed that my son had spent $49.99 through the In-App-Purchase. I've talked with him and he had promised that he won't do it again. May I ask for a refund of that $49.99 from you, or should I contact the developer company ?

Thank you and wish you have a happy New Year.

FengKuangXQ

FengKuangXQ
個人積分：89分
文章編號：24852569

89分

3樓

2010-12-29 10:47

話說, 只要是正常的, 而且時效內應該可以退款, 我之前剛退了一個APP, $1.99, 申請的時候有個不小心點錯的選項

我二話不說就選這個, 最後有順利退成功, 過程中APPLE 發過兩三次的通知信件, 都是不用回覆的, 只是要通知我訊息進度而已, 樓主可能寫中文申請退款吧 @@! 我是寫著簡單的英文一兩句話而已, 樓上大大有幫你做了很讚的範本, 你就看看吧 ^++^

, 祝你退款順利囉~~
PS: 自從我用過那個不小心點錯的理由後....itunes 某次更新後, 購買APP的時候居然會多一個確認訊息.... orz

看來以後這理由不太能過了~~~

===================== || 會飛不會飛!! 小強還是小強!!! || =====================

TanyaLiu

TanyaLiu
個人積分：4分
文章編號：24854408

4分

4樓

2010-12-29 12:00

我有退過In-App Purchase喔~

我是這樣寫的
"I received "Pocket Frogs" purchases payment on my orders bills, MT73VJ9NN, MT73TG705 and MT73TFKST, which purchased by my 6-years old doughter. These purchases are Pocket Frog Premium Stamp Pack ($29.99), Pocket Frog Starter Potion Pack($0.99) *2 , Pocket Frog Express Mailbox ($4.99), Pocket Frog Value Stamp Pack ($4.99)*2, and Pocket Frog Babyproof Kit ($4.99), total $52.93. I never use those items, and I want to retune them. It was bought by a mistake.
Additionally, same thing happens in another purchase " Fun Camera" ($1.99),too, in my order of MT73TG705. I want to return "搞笑相機 Fun Camera" if it's possible.
Thank you !!"

除了In-APP purchase，連買錯的APP都一起退了

APPLE一天之內就回覆了，除了退款也告訴我要怎樣鎖住In-APP Purchase

If you would like to prevent in-app purchases from being made in the future, you can block them on your iOS device. Follow these steps:
1) Tap Settings on your device's home screen.

2) Tap General.

3) Tap Restrictions.

4) If necessary, tap Enable Restrictions and enter a passcode. This passcode will prevent restrictions from being disabled without your permission.

5) Scroll down to the Allowed Content section. Switch the In-App Purchases option to OFF. Enter your Restrictions passcode if prompted.

服務又快又好喔~

howarda

howarda
個人積分：0分
文章編號：24869293

0分

樓主

2010-12-29 22:23

剛剛又收到一封信

I have reversed the charge for this in app purchase, which I understand was
unintentional. In three to five business days, a credit of $49.99 should be posted
to the credit card that appears on the receipt for that purchase.

Please note that this is a one-time exception, as the App Store Terms and Conditions
state that all sales are final.

應該是可以退掉了吧

趕快把 in app purchase 關掉 , 要不然又被小朋友按到

ulyssesric

ulyssesric
個人積分：366分
文章編號：24875877

366分

6樓

2010-12-30 8:37

howarda wrote:
剛剛又收到一封信 ...(恕刪)

所以還真是被小朋友弄到的喔？

那奉勸樓主千萬別抓藍色小精靈...

帳務作業需要一星期，然後銀行回報帳務資料給使用者大概又需要三天到五天左右，
總之下個月你就應開可以看到一筆 -$49.99 的請款記錄。
請注意銀行不會直接把錢退回你的帳戶，
這筆負的請款記錄會用來扣抵你的消費，扣光為止。