我的做法是在7天內向客服反映狀況並確認符合換貨，然後去CY下載一個RETURN FORM
http://www.compressyourself.com/pdf/returnsform_compress.pdf
填好之後連同完整商品寄回去，然後就又是漫長的等待商品的到來
另外有幾個經驗分享供參
1.退換貨要先確認商品包裝及內容物的完整，這是CY的政策也是身為消費者收到貨時應該做的基本工。雖然我收到SKINS的包裝盒已有很輕微擠壓變形，但送回去換貨並沒有遭到刁難
2.記得寄回去的包裹外側要寫上類似退貨交易的字樣，那是海關要求，但很抱歉詳細字眼忘掉了
3.換貨郵資各付一半(我負責退運郵資，CY會負擔重寄運費)，並沒有想太多，只是跟著服務公司的商業習慣
昨晚又用菜英文爬了一下，CY的遞送網頁最下方確實有提到國外退運要在外包裝上寫RETURNED GOODS – FAILED SALE
以下為原內容
International Returns
Customers outside of the UK must follow the instructions below along with our standard returns procedure.
To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.
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