QNAP NAS TS-653-PRO 維修費驚人

bidezgo
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2019-11-25 23:00

幾年前購買的 QNAP TS-653-PRO 近日突然啟動不了，移除硬碟後啟動仍然都一直顯示為 System booting...
經詢問 QNAP 客服，
說依據我提供故障的情況判斷損壞程度為Level1，
維修費用為 USD 380 美金
維修費用包含：預估零料件費、人工費與過保檢測運費、並於維修後提供180天的保固服務
還真是貴的維修費啊＠＠

這有人有辦法修嗎？
費用有可能較低嗎？
謝謝

2019-11-25 23:00 發佈

文章關鍵字 QNAP NAS TS-653-PRO 維修費驚人 QNAP NAS TS-653-PRO 維修費 653

zxcvbnm2434

zxcvbnm2434
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2019-11-26 8:52

個人覺得不貴
商業ems 到美國運費大概100usd
鬼島出口被長x壟斷緣故公司運送也差不多這個價錢
加上技術支持肯定要的
正常美國都是按小時收費
算一算並不貴且原廠給予180天品質保固

bidezgo

bidezgo
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2019-11-27 0:32

謝謝回覆
可是我是在台灣買的，也是跟台灣 QNAP 客服聯絡的，回應我的是中文客服，
也有打電話給我確認是否要送修 XD
我認為應該不用寄到國外吧？？

上邪

上邪
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2019-11-27 4:21

bidezgo wrote:
謝謝回覆可是我是在台...(恕刪)

很簡單啊，就台灣代理商只負責賣你東西跟幫你送修報價，可能根本沒有在台的維修部門，
不過維修報價這麼高都快可以再買一台了，建議跟客服凹RMA一台給你

kamas

kamas
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2019-11-28 16:02

有可能是電源供應器故障。貼一篇討論 https://forum.qnap.com/viewtopic.php?t=32525，可換個電源供應器試看看。若真是供應器故障，有很大的機會是裡面電容出問題了。

Re: System booting forever?
Post by p51aviator » Fri Oct 22, 2010 3:37 pm

I'm closing the loop on this for those that may have a similar problem.

My TS-639 Pro just up and died. When I cycled power, I got NO lights and just booting>>>>> on the display forever and the fans were running at high. No beeps and couldn't see anything on a monitor I connected.

Because the fans were spinning and I saw a LAN light flicker I was convinced it wasn't the power supply and had to be the main board. I had a pretty hefty email exchange with QNAP over this and after answering their diagnostics questions, I was further convinced the main board (motherboard) had given up.

BOY WAS I WRONG!!!

Being an IT guy, I decided to crack it open and just double check everything. Man - there ain't much to these things once you get the case apart. Had the MB out in a few minutes and scoured it for any signs of an issue (capacitors, whatever) - and it looked like new. Decided to reseat the ram (which is spec'd at 1GB and somehow I managed to get 2GB - go figure) - yes, there is a second slot below for a mem upgrade - and put it all back together. At this point I was shooting for the "loose connector" theory. Powered it up - nothing. This time I did happen to notice one key thing. The fan on the internal power supply was NOT spinning. Ah-Ha!

Went upstairs and tore apart another PC to get the power supply, hauled it down to the QNAP and plugged it in. Guess what? Yes - successful boot! The Booting>>>>> was the result of a failed power supply after all, and the diagnostics steps didn't really catch it at all.

So - QNAP quoted me a non-warranty repair of $550.00 to fix and I'm happy to say that if you need a power supply they are for sale on the QNAP site here for $159.00.

At this point, I did a bit more research (since I have it in pieces and all) and the power supply is an off-the-shelf component for the most part and you can buy them here in the US (for about $60.00). You will need to mod the off-the-shelf power supply to make it work (about 1.00 worth of parts), but you can save a good amount of money if you are inclined to do so. The TS-639 Pro uses a FSP220-60LE power supply with a modified connector. Basically there is a 24 pin and a 20 pin connector coming out. The 24 pin is normal and goes to the MB. The 20 pin supplies power to the drive rail.

I'm going to build one this week and test it in my TS-639 Pro. This will also probably work for the TS-439 Pro as they are basically the same system. I'll do a DIY for the power supply mod if anybody is interested. Also, since I have it completely torn apart it's mod/photo time. I'll post some pics of the guts of this thing soon as well in case you are curious.

bidezgo

bidezgo
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2019-12-01 10:37

上邪 wrote:
很簡單啊，就台灣代理...(恕刪)

QNAP 威聯通不是台灣品牌嗎？
怎麼需要送到到國外？

bidezgo

bidezgo
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2019-12-01 10:58

kamas wrote:
有可能是電源供應器故...(恕刪)

看他們網站只有過保跟保固內選項
然後過保 Level1 等級故障維修費就是380美金
買了這種品牌機就是只能原廠維修了吧
對我這種不懂電子線路的人來說

kamas

kamas
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2019-12-01 12:35

bidezgo wrote:
看他們網站只有過保跟...(恕刪)

NAS 因長期都是開著不關機，電源供應器壞的機率很大，你NAS一直顯示為 System booting...沒法跑完開機，表示電源供應器沒壞死，還有輸出。可能只是電壓有問題。大部分是電容器容量不夠了。(情況符合 https://forum.qnap.com/viewtopic.php?t=32525裡的描述)
這有一段影片是QNAP NAS PSU Power Supply Fail Replace ts-439更換的過程(https://www.youtube.com/watch?v=UDj3Wp03O0w )，影片裡有電源輸出接頭，我看接腳配置是跟電腦一樣的。拿去給修電腦的人用電腦電源供應器測試一下(確認是否是電源供應器故障)，若是，那在網站(https://store.qnap.com.tw/sp-6bay-psu.html )買一顆自己換，才新台幣3,200, 若自己會修換電容更省了，前題是要先確認是電源供應器有問題。

Chenanwang

Chenanwang
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2024-08-27 21:07

我的ts-1685更新韌體5.2就掛了！光level 1維修就要1310美元⋯⋯⋯⋯⋯

工程師只跟我說不是韌體的問題是剛好更新韌體時硬體壞掉要自己吞！

應該是我最後一次買qnap了每次更新提心吊膽的不是軟體壞就是硬體壞

tom7089

tom7089
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2024-08-30 1:03

QNAP的NAS壞掉基本上硬碟內的資料都會在的