我要怎麼跟客服說?

我的網路是50M
昨天中午斷線20分鐘
好了以後就變成下面這樣

VDSL Port Details Upstream Downstream
Line Rate: 5.430 Mbps 30.425 Mbps
Actual Net Data Rate: 5.375 Mbps 30.368 Mbps
Trellis Coding: ON ON
SNR Margin: 24.3 dB 8.8 dB
Actual Delay: 7 ms 7 ms
Transmit Power: 11.7 dBm 14.5 dBm
Receive Power: -16.3 dBm 0.3 dBm
Actual INP: 27.0 symbols 27.0 symbols
Total Attenuation: 28.1 dB 14.1 dB
Attainable Net Data Rate: 32.627 Mbps 40.400 Mbps

請問我要怎麼跟客服說?

Attainable Net Data Rate的下載數據以前都有85~90幾Mbps 現在大概都40Mbps上下
2012-01-04 19:39 發佈
文章關鍵字 客服
打去客服反應你遇到的情況

還有跟他講你在http://speed.hinet.net/這邊測速及http測速的結果

請他們查一次線路和設定是不是有問題就好了

有問題他會報修...叫查修去查~
============================================================================
VDSL Port Details Upstream Downstream
Line Rate: 5.430 Mbps 24.306 Mbps
Actual Net Data Rate: 5.375 Mbps 24.252 Mbps
Trellis Coding: ON ON
SNR Margin: 27.0 dB 8.8 dB
Actual Delay: 7 ms 7 ms
Transmit Power: 11.7 dBm 14.5 dBm
Receive Power: -17.3 dBm 0.9 dBm
Actual INP: 27.0 symbols 27.0 symbols
Total Attenuation: 29.1 dB 13.5 dB
Attainable Net Data Rate: 31.478 Mbps 33.144 Mbps
============================================================================

越來越慢了
VDSL Port Details Upstream Downstream
Line Rate: 5.430 Mbps 54.492 Mbps
Actual Net Data Rate: 5.375 Mbps 54.397 Mbps
Trellis Coding: ON ON
SNR Margin: 30.3 dB 21.3 dB
Actual Delay: 7 ms 7 ms
Transmit Power: 12.2 dBm 14.1 dBm
Receive Power: -7.8 dBm 1.3 dBm
Actual INP: 27.0 symbols 25.0 symbols
Total Attenuation: 15.0 dB 12.7 dB
Attainable Net Data Rate: 45.077 Mbps 102.168 Mbps

修好了~~
謝謝leukiding的幫忙
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