razer官網退貨回信 幫忙翻譯(更新1/7回信)

2015/12/30回信
Thank you for contacting Razer Order Support. I'm sorry to hear that you disliked your product. I can assist in the return process for you. Would you like store credit for value of your return for immediate use in the store or a Refund?Please confirm your order information below. Order Number: Product Name: Product Number: (Starts with RZ) Product Serial Number: (Starts with two letters that are not RZ)
Please let us know of any address changes should it differ from delivery address we have on file. Once we have this information we will process your return and send you additional instructions. If you have any further questions let us know by replying to this email, and have a great day

2016/1/4回信
Please reply back to this email if you would like a store credit or refund and we will process the return instructions as soon as possible.

2016/1/7回信
Please send your product/s back to the address below with your RMA number on the outside of the box or envelope.

Razer (Asia-Pacific) Pte Ltd
514 Chai Chee Lane #07-05
Singapore 469029
Attention Technical Support Team
RMA: RMAREZ-136557

Operating hours: 0930hrs to 1730hrs, Mondays to Fridays.
Please avoid lunch hour: 1200hrs to 1300hrs

Please include all packaging, accessories, and promotional items that came with your unit.

Please include a letter or the e-mail trail explaining the reason for the return along with the RMA number clearly denoted on the letter and on the outside of the package.

Please be sure to include any/all shipping, customs, and related forms on the OUTSIDE of the shipment, so that shipping and customs officials can access the documents as needed. Be sure to print all forms that were provided by support, or with the label.

Exchanges and Repairs: Please note that at no time it is necessary to return the entire packaging and literature that came with your unit. Please package box appropriately with any needed packaging materials, as we cannot accept items that are damaged in shipping. Upon receiving your returned item, a replacement unit or your repaired unit will be sent out to you. Please allow 1-3 business days to process your repair / replacement order. The replacement unit may or may not include the original box and packaging that came with the unit. Some replacements are simply sent out in a plain brown box and packaging. Rest assured that your replacement unit is a genuine Razer product that is fully tested and warranted for the full length of your original warranty period or for 90 days whichever is greater.

Refunds: Please include all packaging and accessories that came with your unit. Be sure to package the box appropriately with any needed packaging materials, as we cannot issue refunds on products that are damaged in shipping. Please allow 7 - 10 business days after we have received your unit for the refund to be completely processed and reflected on your statement. (Please note refunds are only possible on units purchased within 30 days on all peripherals and 7 days on computer / gaming systems from the date the item was purchased, and purchased directly from the Razerzone website. See Return and Refund Policy for details).

This RMA number is good for 30 days. We cannot be accountable for RMA units returned after 30 days. Should you need to return the item after 30 days, please contact us for a new RMA number. Please note that we will not be able to issue a new RMA number for a unit that is no longer within the warranty or refund period.

We advise that you select a method of shipping that is traceable. Any expense of claiming under Razer’s Limited Warranty will be borne by the person making the claim (including any shipping and handling charges in returning the product to Razer, as well as any applicable customs, duties or taxes in relation to the claim). You are responsible for ensuring that the product is properly packaged and will bear the full risk of loss or damage for any product that is returned improperly packaged. Razer shall not be responsible for items lost in transit to us.

Thank you for your time and support.