美國當地送修過程 (ing..)

因為人在米國念書

上個月敗了一台 Macbook Pro 15'' i7

也很高興的來跟大家分享開箱文


結果大約幾天前，我睡覺醒來後發現銀幕有條紋狀

重開機偶爾又好了，但偶爾又來了

心情當然不是很好

當然一個月還在遠遠的保固期限內

二話不說當天早上就殺去附近的 Apple store 跟他要求維修

Apple store 也很熱心的幫我檢查 之後送單apple工程維修部

但在今天 我收到了這封信



Dear XXXXX,

I am excited to inform you that your computer qualifies for Apple's Capture Program.

What is the Capture Program?

When Apple launches a new product we are required to take samples of all the failures. This process helps Apple Produce a better future model.

At this time you have two options.

Option 1:
-Continue with repair of your original unit. You may want to select this option if there is data on the faulty computer that you have not backed up.
Apple cannot transfer your old data to your new computer.
Please note: Generally repair is faster then replacement.

Option 2:
-Request a new machine. You will not be required to pay anything. Apple will ship you a new unit from the warehouse. Any power adapters, cables, and software you currently posses from the old unit, you are entitled to keep. If you have a refurbished unit you will be receiving a new unit. The new unit will be the exact replica of your original purchase unless otherwise discussed.

Generally your new Mac will ship from the warehouse in 24 hours. If your computer has paid upgrades then it can take 1-3 days. Once your computer ships, I will forward you the tracking information. The Fed Ex tracking information will provide you with an estimated delivery day.

After your new unit has been delivered I will send a follow-up email that includes all the handling information about AppleCare. Also included in that email will be your one-year limited warranty. Please keep the warranty for your records.

Please elect from your two options by responding to this email.

Reply: repair - for repair. We will process the request, repair and return the unit as soon as possible.

If you would like a new computer please fill out the following template.

Name:
Phone:
Address: (shipping address)
Email Address:


Please be advised, Apple reserves the right to move your unit on to repair if you have not suggested otherwise within 24 hours.

Thank you.

Sincerely,

Liz Lopez
Lead CND Analyst/Customer Relations Administration
Apple Inc.



Phone: 877.388.0879 ext 40352
Email: llopez@apple.com
8:00 AM - 5:00 PM CST, Monday - Friday


Apple Notice of Confidentiality: This email message and its attachments (if any) are intended solely for the use of the addressee(s) hereof. In addition, this message and the attachments (if any) may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient of this message, you are prohibited from disclosing, reproducing, distributing, disseminating, or otherwise using this transmission. Delivery of this message to any person other than the intended recipient is not intended to waive any right or privilege. If you have received this message in error, please promptly notify the sender by reply email and immediately delete this message from your system.



====


我當然選擇 Option (ii) 阿， 因為我軟體都有備份

我只是覺得這是不是詐騙阿～～～？？？？？？

有沒有人有相關經驗的

水果啥時搞一個 Capture Program出來了 = = "

有點期待又有點怕受傷害.....

貼出來給大家參考摟