內容如下
Hello
I have purchased an app "OS X Lion, v10.7, Developer: iTunes S.a.r.l. (4+) " from Mac App Store .
But my old macbook has been broken
And I don't have Apple Care, so I have purchased on August 6,
a 2011 version of the imac (includes OSX Lion)
SN:XXXXXXX
so.... can I get refund ?
Thank you
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中文意思簡單的來說是
我舊的電腦壞了，所以乾脆直接買了新的imac 21.5內附lion，不知道可否退我之前購買 Lion的費用
看完你自己的翻譯我才懂這句話的意思
Apple決定退費了
大意是,
這位客服Mark理解我的狀況,也恭喜買了新的iMac,然後他會處理退費的事情,大概5~7個工作日會入帳,順便在提醒我一次itune條款
========================
Thank you for contacting iTunes Store/Mac App Store Customer Support. My name is Mark and I see that you are concerned about being charged for "OS X Lion", when you purchased a new iMac. I can certainly understand your inquiry and it will be my pleasure to assist you.
Congratulations on your new iMac. After reviewing the circumstances of your case, we determined that issuing you a refund for your unintentional purchase of "OS X Lion" is an appropriate exception to the iTunes Store Terms and Conditions, which state that all sales are final. In five to seven business days, a credit of $29.99 should be posted to the credit card that appears on the receipt for that purchase.
Please also note that to help with accidental or duplicate purchases, the iTunes Store provides a warning message that asks if you are sure that you want to buy an item. This warning can be turned off. If you would like to make sure that this warning is on, you can reset the warnings in the iTunes Store by following the instructions in this article:
Resetting iTunes Store warnings
http://support.apple.com/kb/HT1734
Thank you for being a valued customer. We greatly appreciate your business and I hope you have a great week. If I can be of further assistance, please let me know.
My hours are listed below for your convenience.
Sincerely,
Mark
iTunes Store/Mac Store Customer Support
Please Note: I work Monday - Thursday and Saturday 8-4PM, CT
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
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