已用Adobe Creative Cloud Cleaner Tool移除舊版軟體但新版的軟體安裝後無法開啟

morningroman
個人積分：3分
文章編號：61075919

3分

樓主

2016-07-26 13:09

幾個月前因mac從snow leopard升級至yosemite版本，原先使用的Adobe CS5.5已不相容

載了Adobe Creative Cloud Cleaner Tool移除舊版軟體後，去官網下載Adobe CC 2015試用版

要開啟時出現了以下的對話框

已用Adobe Creative Cloud Cleaner Tool移除舊版軟體但新版的軟體安裝後無法開啟

我重新啟動電腦或是軟體，一樣也是無法開啟

後來發現之前版本的Adobe cs某些軟體並未移除

如下圖畫紅圈的部份

已用Adobe Creative Cloud Cleaner Tool移除舊版軟體但新版的軟體安裝後無法開啟

請問各位要如何解決這個狀況呢？自從電腦升級後Adobe系列程式無法使用令我很苦惱啊!

2016-07-26 13:09 發佈

文章關鍵字軟體舊版軟體新版

米肥肥

米肥肥
個人積分：534分
文章編號：61076138

534分

2樓

2016-07-26 13:27

先移除舊軟體
用appclean那類型的完整的清除
你之前CS是用和諧版的嗎？

kmlvli

kmlvli
個人積分：74分
文章編號：61076197

74分

3樓

2016-07-26 13:31

morningroman wrote:
幾個月前因mac從snow leopard升級至yosemite版本，原先使用的Adobe CS5.5已不相容
載了Adobe Creative Cloud Cleaner Tool移除舊版軟體後，去官網下載Adobe CC 2015試用版
要開啟時出現了以下的對話框

感覺不是你那些舊軟體殺不乾淨，而是 Creative Cloud 軟體授權的問題。看看這篇對你有沒有用

不然直接把 /Library/Application Support/Adobe 整個刪掉再重裝 (當然要先備份，不保證沒有其他後遺症)

morningroman

morningroman
個人積分：3分
文章編號：61079120

3分

樓主

2016-07-26 17:20

不好意思，請問如何得知是不是和諧版的呢？
之前安裝的版本是Adobe CS 5.5 master collection

我慢

我慢
個人積分：541分
文章編號：61087180

541分

5樓

2016-07-27 11:37

morningroman wrote:
不好意思，請問如何...(恕刪)

嗯…你之前的軟體有付錢嗎？

我的前一台電腦裡有CS4, CS5, CS6和CC，現在的電腦裡有CS6, CC, CC2015, 全都可以用，並不需要移除舊版。

morningroman

morningroman
個人積分：3分
文章編號：61122872

3分

樓主

2016-07-30 9:20

我慢 wrote:
嗯…你之前的軟體有付...(恕刪)

沒有耶，之前筆電的主人在買電腦時請店員裝的(電腦我是買2手的)

我慢

我慢
個人積分：541分
文章編號：61172823

541分

7樓

2016-08-03 20:27

morningroman wrote:
沒有耶，之前筆電的主...(恕刪)

所以你原有的軟體並不是正版的，可能在安裝試用版時，它有偵測到，所以才不能用。

morningroman

morningroman
個人積分：3分
文章編號：61213400

3分

樓主

2016-08-07 13:59

米肥肥 wrote:
先移除舊軟體用appclean...(恕刪)

請問app clean是指在app store中的軟體嗎？
是的話我再下載用看看謝謝!

cfan

cfan
個人積分：4分
文章編號：61227619

4分

9樓

2016-08-08 21:10

刪除這兩個目錄的內容

./Library/Application Support/Adobe/SLStore

./Library/Application Support/Adobe/SLCache

David yang007

David yang007
個人積分：29分
文章編號：61436343

29分

10樓

2016-08-27 23:07

Adobe staff member, Dov Isaacs, posted this yesterday. So you can see:

"The Adobe Creative Suite CS6 programs were released over 3 and a half years ago. The software development was completed prior to general availability of hiDPI (Apple marketing name “Retina”) displays for MacOS devices.

At the time of the CS6 release, applications such as Photoshop and Illustrator already had been significantly updated to use new MacOS APIs (application program interfaces) that supported HiDPI displays as well as provide 64-bit versions. These applications had CS6 timeframe updates in which the HiDPI support was readily added.

(Note that these new APIs finally eliminated legacy support for all pre MacOS 10.x versions which previously allowed us to support old and new OS versions as well as quickly migrate to MacOS 10 years ago!)

Unfortunately, at the time of the CS6 release, InDesign was in the process of being dramatically overhauled to use these new MacOS APIs and support 64-bit versions. Much of the code needed to be rewritten and quite frankly, InDesign is a much more complex piece of software than either Illustrator or Photoshop given its need to support text, vector, and images as well as complex, multiple thread-flow articles, etc. This overhaul which included HiDPI support was completed only in time for the CC release. The code changes could not simply be “retrofitted” into the CS6 version of InDesign other than by giving users of the CS6 version of InDesign a free copy of the CC version of InDesign when it was released (which in itself would have posed significant legal and accounting issues for Adobe).

During the CS6 lifetime, Adobe was very straightforward in communicating that neither HiDPI nor 64-bit support would be available in the CS6 version, but rather, that it would be available in the next major version of InDesign. As promised, that support was indeed made available in the next version of InDesign, labeled CC.

It should also be noted that although many Adobe users do have the CS6 programs fully operational under the latest MacOS versions (10.10.x and 10.11.x), CS6 is not officially supported on those, given that Apple does not guarantee that existing applications work on new OS versions.

We understand that you may not like the subscription model, but committing to a “recent” upgrade to CS6 from CS5.5 when Adobe has clearly indicated that there would not be any further updates to the CS6 software, that CS6 was effectively EOL (end of life), and without ascertaining that there was HiDPI support in the CS6 version of InDesign might not have been the most prudent strategy.

By the way, if you purchased an iMac even a day before Apple announced the hIDPI (Retina) versions, would you have expected Apple to retrofit your iMac for free?"

“在Adobe Creative Suite的CS6程序被釋放了3年半前，軟件開發是之前hiDPI的一般可用性（蘋果銷售名稱填寫完整的”視網膜“）顯示器MacOS的設備。

在發布CS6的時候，應用程序，如Photoshop和Illustrator已經被顯著更新為使用支持HiDPI顯示新的MacOS的API（應用程序接口），並提供64位版本。這些應用程序必須在其中添加容易的HiDPI支持CS6的時間內更新。

（請注意，這些新的API終於消除了以致我們10年前支持新老操作系統版本，以及快速遷移到MacOS的所有預先的MacOS 10.x的版本的傳統支持！）

不幸的是，在CS6發行時，InDesign會在被大幅大修使用這些新的API的MacOS的過程，並支持64位版本。很多的代碼需要重新編寫，並坦率地說，InDesign的是一個更為複雜的軟件不是由於其需要支持文本，矢量和圖像以及複雜的，多線程流物品等無論是Illustrator或Photoshop中這大修，其中包括HiDPI支持完成只在時間CC發布。該代碼的變化不能簡單地被給人的InDesign的CS6版本，它被釋放時的InDesign的CC版本的免費拷貝的用戶（這本身會帶來“改裝”到InDesign等的CS6版本比顯著的法律和對Adobe會計問題）。

在CS6一生，Adobe公司在通信，無論是HiDPI也沒有64位支持將在CS6版本非常簡單，而是，它會在InDesign的下一個主要版本可用。如所承諾的，那支確實在InDesign的下一個版本可用，標記為CC。

還應該注意的是，雖然很多用戶的Adobe的確有CS6程序的最新版本的MacOS（10.10.x和10.11.x）下全面運作，CS6不正式支持那些，因為蘋果並不保證現有的應用程序工作新的操作系統版本。

據我們了解，你可能不喜歡的訂閱模式，但承諾自CS5.5一個“最近的”升級到CS6時，Adobe已經明確表示，不會有任何進一步的更新到CS6軟件，CS6有效是EOL（完，並沒有確定，有生命）HiDPI在InDesign的CS6版本的支持可能不是最謹慎的策略。

順便說一句，如果你購買了一台iMac甚至一天蘋果宣布hIDPI（視網膜）之前的版本，你會不會有預期蘋果翻新iMac的免費的嗎？“

已用Adobe Creative Cloud Cleaner Tool移除舊版軟體 但新版的軟體安裝後無法開啟

已用Adobe Creative Cloud Cleaner Tool移除舊版軟體但新版的軟體安裝後無法開啟