買了美國itunes gift card儲值等待iTunes match,結果在iTunes match開放的前一天被鎖帳號......

昨天打開mac appstore進行每天例行的update
結果在點下載時出現Your Apple ID has Been Disabled!
試了別台mac、iphone、itunes音樂下載
狀況都一樣!
用iForget重設了密碼也是!

帳號裡面有快兩百首歌和近千個app!
不少app是花時間觀察著AppShopper等特價付費買的!

真的心急如焚快瘋了!

那位Gift Card賣家我之前也跟他買過兩次,都很順利,
價格也很正常,都是比匯率再便宜個幾十塊台幣而已

這一次竟然發生這種事!

而且我兩個禮拜前買來儲值到現在都還沒有花費

為的就是等今天正式的iTunes match!
(雖然後來灌iTunes 10.5.1 beta3,才發現gift card不能買iTunes match,要有美國信用卡驗證做帳號)

結果在發佈的前一天被鎖帳號,現在所有的app都不能更新,買過的也不能下載了.....

我寫了信給Apple客服

apple也在剛剛回覆我:


Thank you for contacting iTunes Store support, my name is Mei, and I will be assisting you with your issue

I am sorry to hear that your iTunes account has been disabled.

Your account was disabled because the purchaser of an iTunes Gift Card redeemed to your account has been reported by another iTunes account holder as the purchaser.

If you feel that this was a mistake, please reply back to this email with scans of your iTunes gift card and receipt so we can investigate further.

Thank you for choosing the iTunes Store. Apple appreciates your business. I hope you have a great day and take care.

Sincerely,

Mei
iTunes Store/Mac App Store Customer Support

Please note: I work Monday-Friday, 7-4PM PST (California)

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.



看來是儲值碼被其他用戶舉報為黑卡!!!!
要提供gift card和收據掃描回寄給Apple
目前正聯絡賣家等待回應中....

我現在非常擔心事情無法解決,像網路上其他無法解鎖的案例一樣,我這兩三年買的音樂和App全部付諸流水
有上網買gift card的人真的要小心

被鎖帳號真的是雲端時代的悲劇...
2011-11-15 11:22 發佈
我都是買實體卡,雖然不便宜又要運費,但我覺得相較起來會比較有保障一點

希望版大能順利解決才好

謝謝你

聯絡賣家後
賣家說要聯絡他的源頭,結果那個源頭回覆他說要聯絡他的源頭....
現在賣家說流程太麻煩了 他打算先陪我錢再跟他的源頭索賠
要我請apple解鎖我的帳號並說明我是受害者

剛剛寄了說明信過去,Apple有可能受理嗎?
機率應該不大吧,但也沒辦法了


sharapower wrote:
我都是買實體卡,雖然...(恕刪)
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