Sluing wrote:Raymond Lui wrote:
請問你是直接送到蘋果...(恕刪)
就算是送到水果店也會填一張維修單,上面就會有註明送修日期,就算晚送也應該是要以那一張日期為準的!
要搞清楚一件事
維修是由蘋果電腦授權維修中心負責的，
蘋果電腦是算到他們授權維修中心的時間，
水果店是幫忙送修，
晚了送修是水果店的責任。
這等於，水貨商幫忙送日本原廠保修，日本原廠當然是算到他們日本維修中心的時間，
而非你送到水貨商的時間。
不過，蘋果電腦大慨知道在這個Case中，消費者是在保固期中送到通路商，所以給予處理。
The New Flying MacBook Pro; Seatbelts sold Separately!
89631139 wrote:
還有 新來的那台 保固真的不算嗎? (之前好像有看過文章說會重新計算...)
煩請過大大回答摟 小弟感激不盡
http://www.apple.com.tw/support/OneYearWarranty/One-YearWarranty-c.html
維修後產品所更換的零件以原產品的剩餘保固期限或90天內為新的保固期限，端視何種期限較長而定。
The New Flying MacBook Pro; Seatbelts sold Separately!
Raymond Lui wrote:
就算是送到水果店也會...(恕刪)
兄台~~此言差已~~既是水果店就是蘋果官網上有列名在冊的店家,http://www.apple.com.tw/buy/網頁裡面更是註明是蘋果授權經銷商,拿經銷商應有的服務義務跟所以水貨商相比差太多了吧!這個案例並不等於你形容的日本什麼什麼水貨的......,不過還是恭喜樓主,沉冤得雪了~~
好像很痛^^
Sluing wrote:Raymond Lui wrote:
就算是送到水果店也會...(恕刪)
兄台~~此言差已~~既是水果店就是蘋果官網上有列名在冊的店家,http://www.apple.com.tw/buy/網頁裡面更是註明是蘋果授權經銷商,拿經銷商應有的服務義務跟所以水貨商相比差太多了吧!這個案例並不等於你形容的日本什麼什麼水貨的......,不過還是恭喜樓主,沉冤得雪了~~
朋友，他們是蘋果授權經銷商，也就是蘋果授權他們經銷(而已)，
維修是由蘋果電腦授權維修中心處理的，
經銷商做的，只是代為寄送而已。
The New Flying MacBook Pro; Seatbelts sold Separately!
,重要的是版大送修沒問題就好了!Sluing wrote:Raymond Lui wrote:
兄台~~此言差已~~...(恕刪)
我好像沒說經銷=維修,
Sluing wrote:
就算是送到水果店也會填一張維修單,上面就會有註明送修日期,就算晚送也應該是要以那一張日期為準的!
Apple Computer agreed to handle this case is because that they understand the reasonability is not on the customer but rather the reseller. This is being treated as a special case (Obviously) that is why he received answers from different persons.
Anyway, the final result is Apple Computer is willing to handle this case and provide another 90 days of warranty for the repaired / replaced product for “89631139”, which is a sign of being responsible.
The New Flying MacBook Pro; Seatbelts sold Separately!
To other readers, I apologize for this extra off topic reply.
The New Flying MacBook Pro; Seatbelts sold Separately!
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