Tony Wu. wrote:
6樓這位大大貼的資料跟開版的
為什麼不一樣
差在那
一個是CSI，一個是SSI。
要看車輛初期品質，看IQS比較有代表性。
資料來源：FAQs | JDPower.com
What do IQS, APEAL, CSI, SSI, and VDS stand for?
These are acronyms for J.D. Power and Associates five key automotive studies that provide the data for this site:
The J.D. Power and Associates Initial Quality Study (IQS) provides manufacturers and consumers with information on quality after 90 days of new-vehicle ownership. The study examines 217 vehicle attributes, and reports on a broad range of problems reported by owners. IQS has been an industry benchmark since 1987. In 2006, the study was redesigned to divide consumer-reported problems into two main categories: defect/malfunctions and design issues. Defect/malfunctions include a complete breakdown or malfunction of any component, feature, or item. Design problems include components or features that may be functioning as designed, but are perceived as difficult to use or understand, or in a poor location. Results from both categories are further divided into eight sub-categories—including the driving experience, the engine/transmission, exterior, and interior—to provide even more detail.
Vehicle Dependability Study (VDS)—VDS measures long-term quality after three years of ownership. Therefore, the 2005 VDS measures the dependability of 2002 model-year vehicles. For consumers, the study provides insight into the reliability and dependability of brands and models as they approach the end of a typical warranty period. For manufacturers, the study is used to track the long-term quality of various models over time and to guide next-generation product development.
Automotive Performance, Execution and Layout Study (APEAL)—APEAL examines what consumers like about their new vehicles after 90 days of ownership. Often referred to as “things gone right,” APEAL is based on eight categories of vehicle performance and design: engine/transmission; ride, handling and braking; comfort/convenience; seats; cockpit/instrument panel; heating, ventilation and cooling; sound system; and styling/exterior. This study was first conducted in 1996.
Customer Service Index (CSI) Study—CSI measures the satisfaction of vehicle owners who visited the dealer service department for maintenance or repair work during the first three years of vehicle ownership. The study, now in its 25th year, provides an overall customer satisfaction index score based on six measures: service initiation, service advisor, in-dealership experience, service delivery, service quality, and user-friendly service. CSI is a nameplate study, which means that performance is reported at the nameplate level (i.e., Ford, Mitsubishi, etc.), rather than at the model level (i.e., Mustang, Eclipse, etc.).
Sales Satisfaction Index (SSI) Study—SSI examines the dealership’s ability to manage the sales process—from product presentation, price negotiation, and vehicle purchase to delivery and the finance and insurance process. Manufacturers have made great strides in improving vehicle quality during the past decade. Therefore, the sales process has become an increasingly important factor in determining overall satisfaction. SSI is a nameplate study, which means that performance is reported at the nameplate level (i.e., Ford, Mitsubishi, etc.), rather than at the model level (i.e., Mustang, Eclipse, etc.).
ShangLai wrote:
定位該找專業輪胎行，原廠是不行的。
呿，沒禮貌，人家CSI調查榮登國產車第一名咧，說人家不行。
