美國 Amazon 也提供電子書 7 天退款，Google 欺人太甚

vistac wrote:
樓主標題真是下的太好...(恕刪)

best101 wrote:
剛剛看見美國 Amazon 提供電子書 7 天退款服務（實體書30天），

但 Google Android 卻僅有提供雞肋的 15 分鐘退款，
同樣都是美國廠商為什麼 Amazon 可以做到 7 天，但 Google 卻不行。

Amazon 這樣做根本不怕別人「看完就退」，
因為 Amazon 知道只要提供高品質的電子書，消費者根本不會退款。

相反的 Google 不好好審核 Android 軟體品質，
反而想要用苛刻的退款機制（15分鐘），獲取從低劣軟體來的不義之財。

Google 應該要和 Amazon 電子書之退款機制看齊，
儘速遵守台灣的法律，給予台灣消費者 7 天退款服務。

不要整天恐嚇台灣人民說要關閉 Android market，
Amazon 做得到 Google 也行。


以下為 Amazon 電子書的退款機制：（來自官網）
－－－－－－－－－

Returning Kindle Content

「Any content you purchase for Kindle from the Kindle Store is eligible for return and refund if we receive your request within 7 days of the date of purchase. Once a refund is issued, you will no longer have access to the item. To request a refund and return, click the Customer Service button in the Contact Us box in the right-hand column of this page to reach us via phone or e-mail. Please make sure to include the title of the item you wish to return in your request. 」


退款規則來源：http://www.amazon.com/gp/help/customer/display.html?nodeId=200144510&#content

yljeffwu wrote:
台灣的消費者 到底怎麼了
我相信很多消費者 都曾下載過 芭樂軟體 投訴無門
政府明明再替消費者爭取權利 還被罵!!

nqa466 wrote:
我們來看看關於Amazon軟體的退貨


Items That Can't Be Returned不接受退貨的項目

Amazon.com does not accept returns of the following items:
Items that are classified as hazardous materials or use flammable liquids or gases
Computer laptops, desktops, and Kindles more than 30 days after delivery
Any product missing the serial number or UPC
Downloadable software products <<--下載軟體不接受退貨
Gift cards
Pay As You Go (or prepaid) phone cards
Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
Items purchased from sellers other than Amazon.com
Some Jewelry orders (Learn more)
Some Health & Personal Care items (Learn more)
Grocery products (Learn more)

http://www.amazon.com/gp/help/customer/display.html/ref=hp_901888_howto_non?nodeId=200572800#non


Software這裡指的應該是盒裝軟體

Software titles purchased from Amazon.com are easily returned to Amazon.com and most sellers within 30 days of receipt of shipment. These items must be unopened and still in their plastic wrap. 盒裝軟體30天內可退，但條件是不可拆封，連膠膜都不能拆

For Amazon.com returns, and returns of items purchased from a seller but fulfilled by Amazon, please visit our Online Returns Center to initiate a return. For returns of all other items purchased from a seller, please contact the seller directly by going to "Your Orders" in Your Account. Then click the "Contact Seller" button on the order you're interested in returning. To view the seller's return policy, click the "Return items" button on the order below

http://www.amazon.com/gp/help/customer/display.html/?nodeId=901894#sw



Digital Content Returns 數位內容

In general, digital content purchased and/or downloaded from Amazon.com is not returnable 下載的數位內容不可退貨. If you experience technical problems accessing a download or using the item you purchased, we're happy to help you troubleshoot the problem.

http://www.amazon.com/gp/help/customer/display.html/ref=hp_left_sib?ie=UTF8&nodeId=901904


美國 Amazon 沒提供軟體 7 天退款，Amazon 欺人太甚!!

elliot681019 wrote:
發佈機關:臺北市政府法規委員會
發佈日期:2011-07-06