小弟日前在evanscycles購買了一個Selle Italia坐墊和look keo sprint的卡踏.但是昨天ups送貨的時候,包裹只有卡踏.然後看了收據運送物品只有卡踏一項,但是上面的款項包含卡踏和坐墊.打開look keo sprint的盒子,才發現不是sprint卡踏,而是classic.當場有點惱火,所以請ups把包裹退回去給對方,也寫mail跟對方描述狀況,但是還沒得到對方的回覆.小弟想請教有在英國購物網站消費經驗的大大,這樣的狀況下,把貨品退還給對方,對方把款項會退還給我嗎?還是對方會再補寄sprint卡踏跟selle italia的坐墊給我?因為我寫了mail問對方,一天過去卻沒有得到回覆,所以上來請教板上的大大,感謝了~
這實在很惱人,因為在英國打電話更花錢
退換貨也要自己花郵資(不是快遞,郵局寄的,也不想去吵那個幾鎊的郵資),再來英國人的效率是有目共睹的....慢
看一下退貨條款
http://www.evanscycles.com/help/terms-and-conditions
第二十條
20. The buyer is required to notify the company, in writing, of any shortage, miss delivery or other discrepancy immediately, or at the latest within five days of such failure, thereafter the buyer shall be liable for any such discrepancy. Where delivery is effected to the buyers own delivery contractor, loss or damage in transit claims should be made directly to the carrier. The company will assist purchasers in making their claim. Buyers should retain all packaging in the event of a claim or return within the terms of this agreement.
前述所稱您以EAMIL通知商品短缺,所以應該是沒問題,靜待回覆
Evans的信箱系統我有寫過信,問了保證市場最低價的問題,在兩天內有回覆,所以應該是有人在回答
22. If a Notice of Cancellation is received by the Company in accordance with clause 23 the consumer buyer shall become liable to return the goods to the Company forthwith, to such address as directed by the Company preferably in their original packaging (and without having been installed or used) and at the consumer buyer's sole expense.
23. If the consumer buyer fails to return the goods within 14 days of the cancellation of the contract, the Company shall be entitled to collect the goods from the consumer buyer and to recover any direct costs involved in such collection from the consumer buyer.
在14天內取消退貨,退回未使用過的商品
以上
spothuang
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