廠商對華人的尊重

我想大家都有經驗打開產品看不到一個熟悉的字, 都是英文的話還好, 大部分人都看的懂, 那如果是其他國文字呢. 甚至我覺得最可惡的還是國產品假裝洋貨, 看不到華文還要誤導人家是進口. 華文已經漸漸強勢了, 華人市場也一直在擴大, 華文應該開始也是一個重要文字才是.
事情是這樣的, 我買了一個 CATEYE 的碼表, 裡面操作手冊兩大張列出11種文字, 但是沒看到華文, 如果單單只有英文還不會讓我如此不爽, 但是列了一堆獨漏華文就讓我覺得心態可議了.
所以寫了一封信去抗議, 也得到一封算中性的回信, 我想就看以後是不是真的有改善.
我想不是看不懂英文, 而是要感受到產品對客戶的尊重, 消費者是有權利要求的

CATEYE回信

Hi Anthony

Our apologies for the problem you're incurring with the RD300W operation manual.

For Chinese RD300W manual download, please click on
http://www.cateye.co.jp/china_site/china_index.html.

I will be sure to pass your comments along to our HQ in Japan for
consideration in developing future products' operation manuals.

Thank you for your continued support of Cat Eye.

Best regards,
Jeff


Jeff Wilbur
Cat Eye Service & Research Center
2300 Central Ave. Suite L
Boulder, CO 80301
USA

1-800-5-CATEYE
service@cateye.com
www.cateye.com


我的抗議信 (還好這個濫英文他們看的懂)

Dear CATEYE:
I just buy your cyclocomputer CC-RD300W.
I find the operation manual have 11 languages but except of chinese after open it.
There is about 1/5 chinese population of the world but your company ignore it.
I feel very uncomfortable for this racial discrimination.

Best Regards