blue_polar_snow wrote:
我是在email裡...(恕刪)
我也收到信了
KNOG怎麼連信都能分批 DELAY…
只是說會給我一個碼
但也不知道哪時候會來
Dear Oi Backer,
First of all, thank you for your order - we genuinely appreciate your support and trust.
We wanted to have the bells in your hands by now, and have heard some of your justifiable frustrations so want to explain the hold up.
We identified a quality issue with a small number of small bells. There was a problem with one part - a spring – and this meant the bell thudded, rather than "chimed”. So we stopped shipments to our Kickstarter backers in order to fix it. Unfortunately your LARGE bell order was part of the shipping batch of bells that we weren’t happy with. We have now separated your bell from this batch and are ready to ship. Therefore, you will be receiving a tracking number email later this week once we have confirmation from our fulfilment partner that the bell is on its way.
(Pls note that once you receive your tracking number, it may be 1 or 2 days before the tracking number is actually activated online with the postal service).
We realise this isn’t the timing you want and are sincerely sorry, but we trust you would rather know the detail.
Thanks for your patience,
Sam
blue_polar_snow wrote:
你的信件內容還跟我...(恕刪)
問題是
那個結構在8月初時就說在小量測試時發現有問題
所以為了修正問題重新設計那部份的結果要延後一個月的寄送
結果現在又在同一個地方說有問題，感覺就是orz
靈異管理員大公無私，從來都沒有兩套標準，如果有，趕快把瀏覽器關掉，假的!
Thanks for getting in touch with BackerKit, and sorry for the missing tracking number. Knog should have these ready for you soon, and you'll receive an email to your inbox. Thanks so much for your patience while we work through this!
Let me know if you have any other questions in the meantime.
Cheers,
我去問了tracking number
收到這個回覆 XD
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